Amayrani Gonzalez
Lakeland,FL
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable and dedicated customer service professional with extensive experience in insurance claims industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Geico
09.2022 - Current
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Documented all investigation activity and presented reports to management.
Customer Service Associate
Publix
06.2017 - 09.2022
- Fostered positive employee relationships through effective communication, training, and development coaching
- Delegated daily tasks to team members to optimize group productivity
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
- Kept work areas clean, neat, and free of safety hazards to maximize e ency
- Directed and led employees, supervising activities to drive productivity and e ency
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication. Trained sales associates on proper procedures for minimizing accounting discrepancies arising from human error.
Gift Cards sales specialist
HS4 Publix, Publix
10.2021 - 01.2022
- Customer care
- Working in a call center environment
- Creating Word and Excel documents
- Problem-solving
- Working with spreadsheets
- Performing refunds
- Doing credit adjustments
- Time management. MS Office applications
- Creating and sending invoices, quotes, and receipts
- Card payments and transaction research
- Mailing out orders critical thinking skills
- Strong verbal and written communication skills knowledge and understanding of the company and department policies, processes, and procedures
- Willingness to work within a flexible schedule which may include additional hours to handle peak workloads and holiday schedule
Education
High School Diploma -
Lakeland Senior High School
Lakeland, FL06.2017
Skills
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Excel
- Team Player
- Adaptability
- Ability to Multitask
- Critical thinking
- Fast Learner
- Service Quality
- Effective Time Management
- Ability to Work Under Pressure
- Communication
- Insurance policy coverage knowledge
Additional Information
- EDUCATION , Liberal arts at Polk State College, Lakeland January 2020 — Present
Certification
- Licensed insurance claims adjuster
Languages
Spanish
Native or Bilingual
Timeline
Claims Adjuster
Geico
09.2022 - Current
Gift Cards sales specialist
HS4 Publix, Publix
10.2021 - 01.2022
Customer Service Associate
Publix
06.2017 - 09.2022
High School Diploma -
Lakeland Senior High School