Miriam Ladd
Naples,FL
Summary
Highly efficient credentialing specialist recognized for exceptional productivity and swift task completion.Specialize in credential verification, compliance management, and process improvement. Excel in communication, problem-solving, and organization, ensuring smooth credentialing processes and effective collaboration with healthcare professionals.
Overview
31
31
years of professional experience
2
2
Certifications
Work History
Credentialing Specialist
Community Health Partners
Naples, FL
04.2022 - Current
- Reviewed and processed credentialing applications, ensuring accuracy and compliance with industry standards.
- Assisted in verifying provider credentials through primary sources and databases.
- Conducted background checks on potential providers using multiple resources.
- Organized and maintained comprehensive records of credentialing documents and communications for easy access and reference.
- Updated provider information consistently in credentialing management system.
- Coordinated with internal departments to ensure adherence to accreditation requirements.
- Entered data into databases accurately and efficiently, maintaining integrity of information.
- Cultivated positive relationships with internal customers through clear and effective communication.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prepared invoices for payment processing using QuickBooks accounting software.
Licensed Pharmacy Technician
CVS
Naples, FL
11.2024 - Current
- Accurately prepared and dispensed medications to ensure patient safety.
- Collaborated with pharmacists to verify medication orders and dosages.
- Reviewed patient profiles for drug interactions, allergies, and dosage suitability.
- Assisted customers with prescription inquiries, enhancing understanding and adherence.
- Processed third-party insurance claims for prescriptions, ensuring timely medication access.
- Operated pharmacy systems for efficient prescription processing and record management.
- Ensured compliance with safety standards and regulatory requirements in pharmacy operations.
- Managed return process for expired or damaged drugs per company policy.
Warehouse Operations Lead
Yankee Candle Co, Inc.
South Deerfield, MassachusettsMA
05.1995 - 12.2021
- Oversaw daily warehouse operations ensuring efficient workflow and safety compliance.
- Managed inventory control using automated tracking systems to maintain stock levels.
- Ensured all orders were accurately picked, packed, and shipped in a timely manner.
- Coordinated shipping and receiving processes to enhance logistics efficiency and reduce delays.
- Conducted quality checks on incoming and outgoing shipments to ensure accuracy.
- Trained new staff on operational procedures and safety protocols for effective onboarding.
- Led team meetings to align on goals, share updates, and gather feedback for operational improvements.
- Managed vendor relationships to optimize delivery timelines for customer orders.
- Collaborated with external partners such as freight carriers or third-party logistics providers.
- Collaborated with marketing to create effective promotional campaigns and materials.
- Trained new sales staff on product knowledge and company policies.
- Fostered strong relationships with key clients to ensure customer satisfaction.
- Prepared detailed sales reports to inform executive decision-making processes.
- Coordinated cross-departmental initiatives to improve overall sales effectiveness.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Created and presented monthly reports to management on sales performance.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Supported sales team members to drive growth and development.
- Resolved customer complaints regarding sales and service.
- Supervised data entry team to ensure accurate and timely information processing.
- Developed training materials for new data entry staff to enhance productivity.
- Collaborated with IT team to troubleshoot and resolve data management issues.
- Maintained accurate records of all data entered into the system.
- Organized regular meetings with team members to discuss challenges faced while performing their duties.
- Entered data accurately into company database systems.
- Reviewed documents for accuracy and completeness before entry.
- Assisted team members with data-related inquiries and issues.
- Processed incoming information promptly and efficiently.
- Collaborated with departments to ensure data consistency across systems.
- Trained new staff on data entry procedures and best practices.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Monitored pending tasks to ensure timely completion and accountability.
- Verified accuracy and completeness of data entry into the database system.
- Operated various office equipment such as scanners, printers, when required.
- Maintained confidentiality of sensitive information entered into the system.
- Contacted customers via phone or email to address data inquiries.
- Provided support to management staff in regards to data entry processes.
- Assisted colleagues with resolving any issues related to data entry operations.
- Administered first aid to individuals in emergency situations.
- Maintained first aid supplies and equipment inventory.
- Assisted with creating safety protocols and procedures.
- Monitored compliance with health and safety regulations.
- Provided support during health and safety audits and inspections.
- Collaborated with team members to enhance safety awareness programs.
- Documented incidents and maintained accurate records of first aid responses.
- Provided first aid to injured employees and customers.
- Provided guidance on safe working practices during shift changes.
- Performed routine maintenance on first-aid kits and other medical supplies.
- Ensured that all employees were aware of their roles during an emergency situation.
- Trained personnel on proper usage of safety equipment.
- Reported any violations of safety protocols to management.
- Participated in hazard identification exercises to help identify potential risks in the workplace.
- Maintained records of all accidents, injuries, hazardous materials spills.
- Assessed scene upon arrival for possible hazards or dangerous situations.
- Performed CPR and used defibrillator on cardiac patients.
- Evaluated illnesses or injuries to establish and prioritize medical procedures.
Education
Practical Nursing Degree - Health Care Management
Berlin Vocational Technical College
Berlin, NH06-1981
Skills
- Collaborate Iy JunnaMCredentialing compliance and oversight
- Provider verification and relations
- Background checks and license verifications
- Regulatory compliance
- Compliance training
- Quality assurance processes
- Document review
- Database and data management
- Microsoft office
- MD Staff software
- Availity software
- My Junna software
- I Collaborate Software Proficiency
- Complex problem solving
- Attention to detail
- Effective written communication
- Interpersonal communication skills
- Client relationship management
- Decision-making
- Time management strategies
- Critical thinking
- Team building
- Flexible and adaptable
- Dependable and responsible
- Friendly, positive attitude
- First Aid/CPR
- Self-Directed
- Self-Directed
Certification
Pharmacy Technician CVS 2025
Languages
English
Professional
Timeline
Licensed Pharmacy Technician
CVS
11.2024 - Current
Credentialing Specialist
Community Health Partners
04.2022 - Current
Warehouse Operations Lead
Yankee Candle Co, Inc.
05.1995 - 12.2021
Practical Nursing Degree - Health Care Management
Berlin Vocational Technical College