Miriam Lopez
Chicago,IL
Summary
Dedicated cash handling professional with a proven record of enhancing customer satisfaction through excellent service and problem-solving skills. Committed to maintaining food safety and operational efficiency. Focused on acquiring the Real Estate License to become a successful realtor.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Restaurant Cashier
Meson Del Taco
Chicago, IL
03.2019 - 05.2023
- Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
- Assisted in training new cashiers on point-of-sale systems and customer service standards.
- Maintained organized workstations, adhering to cleanliness and safety protocols throughout shifts.
- Enhanced customer experience by providing prompt service and addressing inquiries effectively.
- Collaborated with kitchen staff to streamline order processing during peak hours for improved service speed.
- Performed end-of-shift duties such as cleaning cashier stations, counting cash drawers, restocking supplies as needed.
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operation.
- Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
- Streamlined workflow by maintaining a clean, organized cashier station for smooth operations.
- Contributed to the restaurant''s reputation for outstanding service by consistently exceeding guest expectations during their visit.
- Increased repeat business through friendly interactions and prompt resolution of customer inquiries.
- Resolved potential conflicts between customers or staff members effectively, fostering a harmonious work environment.
- Assisted in menu knowledge training for new employees, contributing to improved team performance.
- Participated in regular employee meetings to share ideas on improving front-of-house processes and procedures.
- Improved customer satisfaction by quickly resolving payment discrepancies and inquiries.
- Fostered positive relationships with customers, leading to increase in positive reviews.
- Enhanced customer experience by providing fast and accurate transaction processing.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Restaurant Waiter and Cashier
Monte Alban Restaurant
Chicago, IL
07.2017 - 01.2019
- Provided exceptional customer service to enhance dining experience.
- Managed order accuracy and timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure seamless meal preparation.
- Assisted in training new waitstaff on restaurant procedures and service standards.
- Maintained cleanliness and organization of dining area and service stations.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Demonstrated adaptability in fast-paced environment while handling multiple tables efficiently.
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
No Degree -
Dominican University
River Forest, ILPre-Licensing Education -
Realtors Real Estate School
Chicago, IL07.2025
High School Diploma -
Prosser Career Academy
Chicago, IL06.2018
Skills
- Patience and tolerance
- Food safety awareness
- Order verification
- Excellent customer service
- Professional appearance
- Reliability and punctuality
- Cash handling expertise
- Problem-solving
- Reliable and responsible
- Training and mentoring
- Honest and dependable
- Team collaboration
- Active listening
- Work task prioritization
Accomplishments
- Achieved positive feedback and appreciation by the owner for the number of years of hard work and completing all required tasks and resolving issues with accuracy and efficiency.
Certification
- [Food handling], [Meson Del Taco] - [2020]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Cashier
Meson Del Taco
03.2019 - 05.2023
Restaurant Waiter and Cashier
Monte Alban Restaurant
07.2017 - 01.2019
No Degree -
Dominican University
Pre-Licensing Education -
Realtors Real Estate School
High School Diploma -
Prosser Career Academy