Miriam Lugo
CBRE / AbbVie account
Hewitt,TX
2
Languages
1
Certification
2027
years of professional experience
Experienced with facility operations and maintenance management, ensuring efficient and safe environments. Utilizes strong organizational and communication skills to coordinate tasks and manage vendor relationships effectively. Track record of implementing and maintaining compliance with safety and operational standards.
Work History
Facilities Coordinator
5 Years 9 Months- Coordinated with facility management team (supervisors, engineers, internal customers, contractors) to ensure timely completion of daily client facility work requests.
- Using SAP and CMMS Maximo to process work orders performed by maintenance technician/building engineers and submit service requests.
- Define and run ad-hoc reports to support account using Cognos Reporting Tool and MS Excel (Pivot Chart/Tables).
- Purchased, tracked, managed, and received parts, supplies, and service orders using Procurement Management System (Coupa).
- Perform data collection and analysis to present reports for the senior facilities manager.
- Prepared, scanned, edited, verified, and uploaded technical documentation to SharePoint, creating a virtual library that saved over $100K in in-house scanning costs.
QA Complaint Associate / QA Compliance Analyst / QA Inspector
10 Years- Analyzed complaint trends and statistical data for top management using MS Excel (Pivot Chart and Pivot Tables) to inform decision-making.
- Updated standard operating procedures (SOP), work instructions (WI), and controlled forms (CF) to align with current regulations and improve compliance.
- Revised standard operating procedures (SOP), work instructions (WI) and controlled forms (CF) to ensure compliance with current regulation.
- Conducted raw material excipient risk assessments according to EU GMP requirements.
- Supported supplier audit program and audit team during external audits.
- Executed visual inspections of subassemblies, confirming adherence to established specifications and quality standards.
- Assisted in purchasing the materials to the Laboratory, and prepared monthly reconciliation expenses report for the lab materials purchased.
Systems Analyst
- Analyzed business requirements to translate user needs into functional system specifications.
- Documented workflows, data mappings, and process changes for technical and business stakeholders.
- Tested system updates and validated outputs to ensure accuracy before production release.
- Collaborated with developers and end users to resolve application issues and improve usability.
- Prepared reports and documentation to support troubleshooting, training, and process consistency.
- Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
- Conducted regular system audits to ensure compliance with security protocols and best practices.
- Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
- Gathered requirements and performed gap analysis through design workshops with users.
- Designed user-friendly interfaces for various software applications, increasing ease of use and functionality.
- Created detailed documentation for both internal reference and client-facing presentations, improving communication between stakeholders.
- Improved user satisfaction with system upgrades and regular maintenance tasks.
- Conducted thorough requirements analysis to ensure software solutions met business needs.
- Documented all system changes meticulously, ensuring knowledge was preserved for future reference.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Education
MBA - Management
BBA - Computerized Information Systems
Skills
Hard Skills: Coupa
CMMS Maximo
Documentum
VeevaVault
Trackwise QMS
SAP
Cognos Reporting Tool
Facility Security Management
Data Entry
Typing
Microsoft SQL Server
Oracle
MS Office Suite
MS Database
Web-Based Reporting C# .NET
ASP.NET.
Soft: Goal-oriented
Detail-oriented
Customer-oriented
Team-oriented
Self-Leadership
Prioritization skills
Solution-oriented
Critical Thinking
Multilingual Communication.
Work order management
Repairs management
Budget management
Vendor management
Records management
Collaboration skills
Detail orientation
Analytical skills
Customer support
Time optimization
Organizational abilities
Collaboration skills
Listening skills
Self-driven
Interpersonal abilities
Goal planning
Accomplishments
- Awarded with the Bravo Award for contributions in 2025 Q3 at Abbvie account.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- 30-hour General Industry Safety and Health, OSHA
- CBRE Critical Facilities Certificate, CBRE
- CBRE Facility Manager (FM) Certification, CBRE
- CBRE Facility Coordinator (FC) Certificate
- CBRE, Essentials Leadership Program, McKinsey & Company
- MCAD (Microsoft Certified Application Developer), Microsoft Corporation
- MCP (Microsoft Certified Professional), Microsoft Corporation
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Facilities Coordinator
CBRE / AbbVie account
01.2021 - CurrentRead More
QA Complaint Associate / QA Compliance Analyst / QA Inspector
Adecco / Allergan - AbbVie
01.2010 - 01.2020Read More
Systems Analyst
Independent Employer
2001 - 2007Read More
Universidad Ana G Mendez
MBA from Management
Read More
University of Puerto Rico
BBA from Computerized Information Systems
Read More