Miriam Mata
Santa Ana,CA
Summary
Bilingual detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Frequently praised as hardworking by my peers, I can be relied upon to help your institution achieve its goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SKILLS DEVELOPMENT TRAINER
Adult Enrichment Center
Santa Ana, CA
04.2022 - 03.2024
- Encouraged and explored activities to help saliente improve gross and ne motor skills
- Taught socially acceptable behavior, employing behavior modication or positive reinforcement techniques
- Established and enforced rules for behavior and procedures to maintain order among clients
- Attended staf meetings monthly
- Instructed clients in daily living skills required for independent maintenance and self-suciency, such as hygiene, safety and food preparation
- Taught socially acceptable behavior, employing techniques such as behavior modication and positive reinforcement
- Observed students' performance and record relevant data to assess progress
- Alerted supervisors and managers of learning or behavioral problems associated with individual clients
- Drove motor vehicles to transport clients to outings.
CREW MEMBER
Cleaning, Soft Touch Cleaning
Fountain Valley, CA
05.2020 - 05.2021
- Recognized by employer for exhibiting impeccable standards in maintaining clean, sanitized, tidy, and pleasant facility
- Cleaned and maintained cleaning equipment in good operable condition
- Responded appropriately to customer's special cleaning requests
- Cleaned public areas, waiting rooms, and washrooms, consistently maintaining housekeeping equipment and identifying areas in need of immediate attention
- Reported damages observed while cleaning
- Reported on the status of inventory of cleaning materials and equipment
- Promoted positive guest relations through prompt, courteous, and ecient service while maintaining an upscale atmosphere meeting specications and establishing standards.
JEWELRY SALES ASSOCIATE
Don Roberto Jewelers
Anaheim, Santa Ana, CA
01.2019 - 09.2019
- Approached customers with friendly manner to engage, determine needs, and help with product decision-making
- Coordinated repairs for customers, including both warrantied and non-warranty services
- Revamped, restocked, and organized cases regularly to keep displays fresh
- Contributed in-depth jewelry knowledge to team members and customers and consistently exceeded sales goals
- Monitored guests and followed protocols to secure store inventory against loss
- Engaged customers in loyalty programs and promoted credit applications to boost store prots
- Maintained professional standards in customer service, presentation, and packaging
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
- Calculated sales prices and total purchases, and processed cash or credit transactions.
CATERING ASSISTANT
Knott's Berry Farm
Buena Park, CA
04.2018 - 01.2019
- Assisted with planning catering options for private, public, and corporate events
- Established and enforced consistent cleaning and sanitation policies to protect both staf and clients
- Scrubbed dishes, sanitized surfacesm, and took out trash to maintain clean and orderly kitchen
- Inspected premises regularly to maintain compliance with food safety and sanitation regulations
- Broke down, cleaned, and sanitized work stations before meal service
- Cleaned workstations, storage areas, and kitchen equipment regularly to minimize contamination and illness risks.
FOOD CASHIER
La Rancherita Tortillería & Delicatessen
Garden Grove, CA
09.2017 - 01.2018
- Checked completed foods against orders prior to bagging for customers
- Took accurate orders and input guests' choices into POS system
- Cleaned work areas, equipment, and utensils regularly for optimum team and customer health
- Listened to customers' requests and suggested menu items based on preferences
- Handled cash with high skill and maintained accurate drawer counts with proper payment processing
- Assisted kitchen by retrieving supplies, completing basic cleaning, and helping with large orders.
BAKERY ASSOCIATE
Knott's Berry Farm
Buena Park, CA
06.2016 - 04.2017
- Eliminated waste by rotating stock and promptly replenishing products
- Checked deliveries in, veried invoices, and stocked products following sanitation standards
- Greeted customers, responded to questions, and ofered product and decorating suggestions
- Kept clean and safe environment by adhering to federal, state, and local sanitation and safety requirements
- Stocked display cases and kept all bakery in merchandise in storeroom rotated to remain freshness and prevent spoilage
- Greeted and thanked customers, providing prompt and friendly service
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Processed customer payments for orders and returned receipts, cash, coin, and payment cards.
Education
HIGH SCHOOL DIPLOMA -
SAC School of Continuing Education
Santa Ana, CASkills
- Planning and coordination
- Creative Problem-Solving
Professional Telephone Demeanor
Attentive to people
Certification
- Problem Solving Creativity
- Service upselling Time Management
- Positive Reinforcement Methods
- First Aid Certication
- Problem Identication
- Behavior Redirection
- Attentive to People
- CPR
Languages
Spanish
Native or Bilingual
Timeline
SKILLS DEVELOPMENT TRAINER
Adult Enrichment Center
04.2022 - 03.2024
CREW MEMBER
Cleaning, Soft Touch Cleaning
05.2020 - 05.2021
JEWELRY SALES ASSOCIATE
Don Roberto Jewelers
01.2019 - 09.2019
CATERING ASSISTANT
Knott's Berry Farm
04.2018 - 01.2019
FOOD CASHIER
La Rancherita Tortillería & Delicatessen
09.2017 - 01.2018
BAKERY ASSOCIATE
Knott's Berry Farm
06.2016 - 04.2017
HIGH SCHOOL DIPLOMA -
SAC School of Continuing Education