Miriam Valle
Mulberry
Summary
Detail-oriented Pharmacy Refill Technician experienced in managing medication refill requests, assisting patients with pharmacy services, and collaborating with pharmacists and healthcare providers to ensure accurate prescription processing. Strong communication and organizational skills with a focus on improving patient access to medications and delivering excellent customer service.
Overview
12
12
years of professional experience
2024
2024
years of post-secondary education
Work History
Pharmacy Refill Technician
Shields Health Solutions
Tampa
10.2023 - Current
- Process specialty medication refills by coordinating prescription data entry, insurance claim adjudication, and timely delivery to patients.
- Conduct outbound refill, remainder calls, and manage in triaging issues appropriately.
- Provide compassionate support a patient providers and pharmacy staff while questions and refill requests.
- High customer service standards while meeting Call Center performance and productivity goals.
Nursing Home/ LongTerm Care Pharmacy Technician
Choice Pharmacy
Brandon
02.2021 - 09.2023
- Processing prepare prescription medication for residence in long-term care and assisted living facilities.
- Coordinate medication deliveries to long-term care facilities to ensure timely and accurate distribution.
- Prepare and package medications using unit dose, blister packs and multidose packaging systems.
Nursing Home/ Long Term Care Pharmacy Technician
Rx Oasis
Riverview
08.2016 - 08.2020
- Coordinate medication deliveries to long-term care facilities to ensure timely and accurate distribution.
- Prepare and package medications using unit dose, blister packs and multidose packaging systems.
Receptionist
Barbas, Nuñez, Sanders, Butler & Hovsepian
Tampa
01.2014 - 08.2016
- Great clients and visitors, professionally, providing a welcoming and confidential environment in legal office setting.
- Manage high volume incoming calls, schedule appointments and direct inquiries to appropriate attorneys or staff.
- Prepare an organized and file legal documents while ensuring accuracy and confidentiality.
- Handle incoming out in outgoing, mail, legal correspondence and document distribution.
Education
Jefferson High Scool
Tampa, FLPharmacy Technician Diploma
Concorde Career Institute
Tampa, Florida 05.2015 - 12.2015
Skills
- Prescription Refill Processing
- Insurance Claims Adjudication
- Inbound and outbound patient calls
- Call triage and issue resolution
- Clear communication communication between providers and pharmacists
Timeline
Pharmacy Refill Technician
Shields Health Solutions
10.2023 - Current
Nursing Home/ LongTerm Care Pharmacy Technician
Choice Pharmacy
02.2021 - 09.2023
Nursing Home/ Long Term Care Pharmacy Technician
Rx Oasis
08.2016 - 08.2020
Pharmacy Technician Diploma
Concorde Career Institute
05.2015 - 12.2015
Receptionist
Barbas, Nuñez, Sanders, Butler & Hovsepian
01.2014 - 08.2016
Jefferson High Scool