Miriam Navarro
Laredo,TX
Summary
Proactive and customer-focused, excelled at República Cantina De México by enhancing guest satisfaction and streamlining reservation management. Leveraged exceptional communication and multitasking abilities to maintain high-volume dining efficiency, achieving a notable improvement in dining area readiness and guest engagement. Skilled in both hospitality service expertise and effective complaint resolution.
Overview
1
1
year of professional experience
Work History
Hostess /serves
República Cantina De México
Laredo, TX
03.2024 - 09.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Education
Graduate As Junior - Some Collage
Gateway Academy
Laredo, TX05.2005
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Cleaning and sanitation
- Customer service expertise
- Interactive communication skills
- Greeting guests
- Exceptional communication
- Guest Engagement
- Cleanliness Maintenance
- Payment Processing
- Hospitality service expertise
- Complaint Handling
- Guest complaint resolution
- Safe Food Handling
- Seating arrangements
- Food safety understanding
- Guest Seating
- High-volume dining
- Dining area maintenance
- Server Support
- Menu Memorization
- Performance Improvement
- Reservation Management
- Table assignment
- Reservation coordination
- Beverage Preparation
- Restaurant Operations
- Reservations Management
- Dining room management
- Table setting knowledge
- Ordering Procedures
- Food Production
- Restroom Servicing
- Event Planning
- Bar terminology
- Guest Greeting and Seating
- Time Management
- Table preparation
- Food Safety Standards
- Wait List Management
- Mobile Order Management
- Excellent Communication
- Written Communication
- Detail Oriented
Accomplishments
- managing a project to completion, or ahead of schedule
- Sales: Meeting or exceeding sales targets
- Customer service: Resolving customer issues, or improving client retention
- Productivity: Increasing productivity,
- Awards: Receiving an award for your work, such as Employee of the Month
- Always giving my best at all times.
Languages
English/Spainsh bilingual
Native or Bilingual
Timeline
Hostess /serves
República Cantina De México
03.2024 - 09.2024
Graduate As Junior - Some Collage
Gateway Academy