Miriam Olague
Chula Vista,CA
Summary
My name is Miriam Nayeli Olague and I'm 24 years old. I consider myself a proactive woman who is always willing to learn and get better. I enjoy accomplishing goals and getting out of my comfort zone. Some of my qualities, kind and good listener.
Overview
2026
2026
years of professional experience
Work History
Call Center Supervisor
Tri Source De Mexico
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Developed process controls and metrics for daily management of call center.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
- Collaborated with other departments
Import and Export Coordinator
Border Automation And Manufacturing De Mexico
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Maintained accurate records of all import/export transactions to ensure full traceability and audit readiness.
- Prepared and submitted reports on import and export activity to management.
Drive-Thru Cashier
Taqueria La Nueva Imperial
04.2023 - Current
- Responded promptly to customer inquiries and requests.
- Maintained cleanliness of the area.
- Maintained a professional tone during interactions.
- Demonstrated ability to manage and fulfill numerous requests at once.
- Delivered exceptional customer support.
Education
Bachelor In Foreign Trade And Customs Legislation - Economy, Administration, Logistics And Marketing.
Universidad De Tijuana CUT
Tijuana, Baja California 03.2023
Skills
- Call monitoring
- Quality assurance
- Document management
- Proactive and Self-motivated
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Drive-Thru Cashier
Taqueria La Nueva Imperial
04.2023 - Current
Call Center Supervisor
Tri Source De Mexico
Import and Export Coordinator
Border Automation And Manufacturing De Mexico
Bachelor In Foreign Trade And Customs Legislation - Economy, Administration, Logistics And Marketing.
Universidad De Tijuana CUT
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