Miriam Palma
Revere,MA
Summary
Experienced application support professional with strong incident tracking, customer service, and problem-solving skills. Known for resolving access issues, supporting employees and clients across 50+ applications, employees and clients from different countries , and keeping daily operations running smoothly.
Overview
24
24
years of professional experience
Work History
IT Business Analysis
State Street Bank and Trust Company
Quincy, Massachusetts
07.2008 - Current
- Identify customer needs and support account unlocks, resets, forms completion, and department transfers across 50+ applications.
- Work with team members to meet project goals and deadlines.
- Improve customer satisfaction by resolving issues through knowledgeable, friendly phone support.
- Kept knowledge current through company trainings and quizzes.
- Support colleagues in person and through chat.
- Used various software and tools.
- Complete daily duties accurately and efficiently.
- Trained new team members.
Cashier and assistant manager
Market Basket
Chelsea, Massachusetts
05.2002 - 10.2009
- Processed customer purchases at Market Basket checkout lanes.
- Processed cash, credit, and debit payments, ensuring accurate transactions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Bagged groceries with care at front-end registers.
- Supported front-end teammates during busy Market Basket shifts.
- Answered customer questions and provided store information.
- Trained new team members in cash register.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
- Assisted with various tasks assigned by management.
- Stocked shelves with merchandise when needed.
Education
Some College (No Degree) - Information Technology
Year Up
Boston, MASkills
- Application support
- Incident tracking
- Microsoft office
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Customer service
Timeline
IT Business Analysis
State Street Bank and Trust Company
07.2008 - Current
Cashier and assistant manager
Market Basket
05.2002 - 10.2009
Some College (No Degree) - Information Technology
Year Up