Miriam Rivera Pérez
Ludlow,MA
Overview
10
10
years of professional experience
1
1
Language
Summary
Dedicated Family Partner with extensive experience in family support and advocacy, committed to fostering positive relationships and implementing impactful programs that enhance overall family well-being. Proven ability to communicate effectively and collaborate seamlessly with multidisciplinary teams, ensuring a holistic approach to care. Certified Nursing Assistant with four years of experience in diverse healthcare settings, consistently prioritizing time management, compassionate patient interaction, and keen observational skills. Passionate about childcare, with a deep understanding of developmental needs and cultural sensitivities, adept at creating engaging and educational activities for children of all ages, including those with special needs.
Work History
Family Partner
Gandara Mental Health Center
Springfield, MA
07.2024 - 09.2026
- Developed individualized care plans in collaboration with family members to enhance treatment outcomes.
- Facilitated communication between families and mental health professionals to ensure effective support.
- Conducted workshops for families on coping strategies and resources available within the community.
- Led initiatives to increase awareness of mental health services through community outreach programs.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients and their families.
- Developed culturally sensitive outreach materials to engage diverse populations within the community effectively.
- Provided crisis intervention services when necessary, connecting families with essential supports during challenging times.
- Coordinated with local agencies to provide additional services for families, streamlining access to vital resources like housing or mental health care.
- Supported clients from diverse communities with specific, tailored programming, promoting diversity, equity and inclusion in healthcare and social programs.
- Empowered families to advocate for their children’s needs by offering workshops on relevant topics such as IEPs and special education services.
- Promoted a culture of trust by maintaining open lines of communication with families through phone calls, emails, and home visits.
- Facilitated stronger relationships among families through organized social events such as potlucks or game nights.
- Led support groups for parents facing similar challenges, fostering camaraderie and shared problem-solving strategies.
- Ensured consistent follow-up with each family, demonstrating a genuine investment in their success and wellbeing.
- Enhanced parental understanding of their child's development stages through informative workshop sessions.
- Connected families to supportive resources within the community such as food banks and job training programs.
- Enhanced communication between families and school staff through regular meetings, promoting positive relationships.
- Maintained accurate records of family interactions and progress, ensuring efficient case management and collaboration with other professionals.
- Identified available community resources and programs for families of disabled children.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.
- Documented data and completed accurate updates to case records.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Developed and implemented strategies to reduce and prevent family conflict.
- Contributed to court proceedings, advocating for the family's best interests and recommending balanced solutions.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed community engagement programs to foster relationships with local organizations and residents.
- Coordinated outreach initiatives to increase awareness of services and resources available in the community.
- Collaborated with cross-functional teams to assess community needs and develop tailored outreach strategies.
- Managed time efficiently in order to complete all tasks within deadlines.
CNA
Excel Nursing Services
Wilbraham, MA
01.2021 - 01.2024
- Facilitated activities of daily living, including personal hygiene, feeding, and ambulation, to enhance patient comfort and independence.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Maintained accurate and timely patient records and updated healthcare team on patient status to ensure coordinated care.
- Fostered relationships with patients, caregivers, and healthcare teams to support achievement of individual care plan objectives.
- Transported patients using mobility devices to ensure safe and effective movement.
- Ensured residents received adequate hydration and nutrition by distributing drinking water and nourishment.
- Supported non-ambulatory residents in range of motion exercises.
- Used mobility devices to transport patients.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Assisted residents in preparing for activities and social programs.
- Followed safe lifting techniques and individual resident lifting instructions.
- Delivered compassionate patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff, ensuring timely interventions.
- Maintained accurate patient records, documenting observations and treatments consistently.
Veritas Middle School
One On One Ads
Holyoke, MA
02.2022 - 06.2022
- Supported students with special needs during meals, fostering a nurturing environment.
- Advocated for needs of the students with disabilities.
- Promoted awareness of students' needs with disabilities in classroom settings.
- Cultivated strong relationships with students and parents to enhance classroom engagement and support.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Delivered individualized attention to students requiring additional academic or behavioral support during classes.
- Delivered specialized classroom instruction to students with developmental disorders.
- Assisted disabled students with accessing restroom facilities during school hours.
- Aided disabled students in using restroom facilities.
Guardian Angel
HHA
Springfield, MA
12.2020 - 12.2021
- Transported clients to appointments and court hearings, delivering compassionate, continued support in difficult situations.
- Facilitated access to high-quality care, ensuring appropriate treatment and optimal patient outcomes.
- Improved patient outlook and daily living through compassionate care.
- Supported daily living activities for patients with limited physical abilities, promoting dignity and comfort.
- Assisted patients with personal care to alleviate burden on family members.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Provided support for client personal care needs in daily routines. to foster independence and well-being.
- Provided personal care assistance to enhance patient well-being.
- Monitored safety and well-being of clients, ensuring compliance with health regulations.
- Assisted clients with daily living activities, fostering independence and dignity.
- Developed personalized care plans in collaboration with families and healthcare providers.
- Provided emotional support to clients, enhancing mental well-being and social engagement.
- Implemented feedback mechanisms to improve service delivery and client satisfaction.
Onsite Manager
Balance Staffing
Ludlow, MA
10.2016 - 07.2020
- Trained employees on additional job positions to ensure seamless coverage of roles.
- Assigned tasks to associates based on skill levels to enhance team effectiveness.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained accurate attendance records to ensure timely payroll processing.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
- Coordinated with company leaders to implement and enforce policies and procedures, coaching employees and overseeing staff activity.
- Entered time and attendance logs in preparation for payroll.
- Oversaw daily operations to ensure efficient staffing and workflow management.
- Implemented process improvements that enhanced team performance and productivity.
- Coordinated training programs for new employees, fostering a culture of continuous learning.
- Conducted post-project evaluations to identify areas for improvement and implemented changes as needed for future projects.
- Streamlined onsite operations for increased efficiency, implementing new processes and organizational systems.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Managed daily onsite activities, ensuring quality workmanship and adherence to safety protocols.
Education
Dementia Training - CNA
ConnectRN
Springfield Ma05-2022
Certified Nurse Assistant - Certified Nurse Assistant
Excel Training Institute
Wilbraham, MA04-2022
CPR - Health Aide
Gandara Mental Health
Springfield, MA05-2026
Parenting Journey - Parenting Journey
Parenting Journey
Springfield, MA05-2025
Mental Health First Aid - Mental Health Counseling
National Council For Mental Health Wellbeing
Springfield, MA01-2026
Outreach Training -
National Family Support Network
05-2026
Active Parenting of Teens -
Active Parenting Publishers
Marietta, GA10-2024
Recognizing And Effectively Responding Crisis -
Relias
Morrisville, NC12-2025
Skills
- Medical terminology knowledge
- Performing patient intakes
- Medication assistance
- Patient relations
- Infection control procedures
- Quick problem solver
- Collecting vital signs
- Medical procedure knowledge
- Bilingual
- Assisting with personal grooming
- Understands mobility assistance needs
- Valid MA driver's license
- Detail-oriented
- Analytical skills
- Self-starter
- Child advocacy
- Life skills training
- Autism Spectrum Disorder
- Professional boundaries
- Self-awareness
- Parental guidance
- Motivational interviewing
- Multicultural competence
- Integrity
- Empathy building
- Child development
- Family coaching
- Case tracking
- Effective communication
- Resource coordination
- Relationship building
- Community resources
- Client advocacy
- Behavioral management
- Appointment scheduling
- Relationships and rapport
- Data collection
- Emergency response
- Incident management
- Case management
- Family advocacy
- Eligibility assessments
- Family needs assessments
- Trauma-informed care
- Collaboration
- Critical thinking
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Decision-making
- Task prioritization
- Mental health counseling
- Self motivation
- Analytical thinking
- Conflict resolution
- Goal setting
- Professionalism
- Continuous improvement
- File management
- Community referrals
- Client interviewing
- Multicultural awareness
- Community outreach
- Disability knowledge
- Certified in CPR/AED
- Needs assessments
- Risk management
- Cultural sensitivity
- Program coordination
- Negotiation
- Volunteer coordination
- Staff training
- Family support
- Positive attitude
- Professional communication
- Critical thinking
- Documentation proficiency
- Data entry and analysis
- Emotional intelligence
- Treatment planning
- Resource management
Languages
Spanish
Native or Bilingual
Timeline
Family Partner
Gandara Mental Health Center
07.2024 - 09.2026
Veritas Middle School
One On One Ads
02.2022 - 06.2022
CNA
Excel Nursing Services
01.2021 - 01.2024
Guardian Angel
HHA
12.2020 - 12.2021
Onsite Manager
Balance Staffing
10.2016 - 07.2020
Certified Nurse Assistant - Certified Nurse Assistant
Excel Training Institute
Dementia Training - CNA
ConnectRN
CPR - Health Aide
Gandara Mental Health
Parenting Journey - Parenting Journey
Parenting Journey
Mental Health First Aid - Mental Health Counseling
National Council For Mental Health Wellbeing
Outreach Training -
National Family Support Network
Active Parenting of Teens -
Active Parenting Publishers
Recognizing And Effectively Responding Crisis -
Relias