Miriam R. Moura
Waterbury
Summary
Professional Office Administrator / Assistant Manager with ten years of experience in both medical offices and Dental Practice. Skilled in superior customer service, schedule coordinating, patient records, and office support. Proven strong interpersonal skills, fluent in Spanish and proficient in Portuguese. Seeking a position in Office Administration or Front Desk Receptionist.
Overview
11
11
years of professional experience
Work History
Employee Assistance Manager
Dr. Wolkoff Alan DDS.
Waterbury
04.2019 - Current
- Managed appointment scheduling using dental practice management software.
- Verified patient insurance eligibility and processed necessary documentation.
- Coordinated communication between dental staff and patients effectively.
- Organized patient records to ensure compliance with privacy regulations.
- Handled incoming calls and addressed patient inquiries promptly.
- Maintained office supplies and assisted with inventory management tasks.
- Reviewed patient records to check accuracy of information and implement updates.
- Performed data entry duties accurately and efficiently.
- Coordinated with dental providers to ensure compliance with insurance requirements.
- Processed claims submissions and followed up on outstanding reimbursements.
- Educated staff on best practices for handling insurance-related inquiries.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Organized and coordinated training sessions for new employees.
Assistant Manager
Hilltop Dental Associates
01.2017 - 01.2020
- Ensured the delivery of quality dental care to patients.
- Greet & check patients in and out for and after care.
- Developed and maintained the doctor/hygienist schedule to meet practice goals.
- Manage unscheduled list, asap list, treatment pending list, to endure patient follow through to meet schedule goals.
- Act as a liaison
- Developed patient treatment plans, including full treatment explanation with payment options.
- Responsible for billing dental insurance, posting payments, and claims estimations.
- Balance income and daily charges and prepare deposits.
- Trained front office staff to meet operational requirements
Administrative Assistant
Meadow Ridge
Redding
01.2015 - 01.2016
- Created and coded invoices of the department's monthly expenses using Microsoft Excel.
- Collaborated with the director of the department to ensure all invoices were accurate before being sent to the accounting department.
- Organized any credit card information as well as created invoices and coding as needed.
- Arranged and organized travel arrangements for the department director.
- Responded quickly and professionally to residents' complaints and concerns.
- Assigned completed work tickets for the maintenance department and input data into company database
Administrative Assistant
CCM Construction Service
Danbury
01.2017
- Administrative support to the management team.
- Interact professionally with office visitors and incoming callers, serving as corporate liaison between the Project Manager and building team.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Compiled company information and related material and distributed it to employees, as well as maintained and updated employee packages.
Education
Corporate Edge Program -
TBICO
Danbury, CTBusiness Administration Coursework -
Fisher College
Marlborough, MAHigh School Diploma -
Marlborough High School
Marlborough, MASkills
- Microsoft Office 365
- Word
- Excel
- Outlook
- Dentrix
- Open Dental
- Dental Insurance Specialist
- Professional phone etiquette
- Knowledge of HIPPA Law
- Calendar management
- Scheduling
- Customer Support
- Translating
- Bilingual
- Adaptability
- Medical billing
- Credit card processing
- Collections processing
- Team building
- Project planning
Administrative And Technology Skills
- Microsoft Office 365 including Word, Excel, Outlook, Dentrix and Open Dental
- Excellent professional phone etiquette
- Knowledge of HIPPA Law
- Manage Outlook calendars for Executives
- Scheduling
- Customer Support
- Translating: Spanish to English
- Bilingual: Spanish and English
- Adaptable and able to quickly learn new equipment and technology
- Medical billing, credit card and collections processing
- Team building and project planner
Timeline
Employee Assistance Manager
Dr. Wolkoff Alan DDS.
04.2019 - Current
Assistant Manager
Hilltop Dental Associates
01.2017 - 01.2020
Administrative Assistant
CCM Construction Service
01.2017
Administrative Assistant
Meadow Ridge
01.2015 - 01.2016
Corporate Edge Program -
TBICO
Business Administration Coursework -
Fisher College
High School Diploma -
Marlborough High School