Miriam Rodriguez
El Paso
Summary
High performing operations professional with over 3 years of experience at FedEx, including promotion to Quality Assurance. Proven ability to lead teams, uphold safety and compliance standards, and improve workflow efficiency in a fast paced, high volume environment. Trusted for strong decision- making, communication, and performance under pressure. Seeking to leverage leadership experience and operational expertise to excel in supervisor role.
Overview
4
4
years of professional experience
Work History
Quality Assurance
FedEx Corporation
06.2023 - Current
- Correct incorrect, missing addresses to ensure on time deliveries
- Maintain a clean, compliant QA area and support ITQA
- Collaborate with operations teams and drivers to resolve delivery issues
- Monitor and manage packages held for address research ensuring no package exceeds the allowed hold time
- Train and guide new team members on QA procedures, HazMat protocols, and system tools
Package Handler
FedEx Corporation
02.2022 - 06.2023
- Proactively kept work area clean and organized for safety and operation efficiency
- Stepped in to support teammates who were falling behind to help them meet station goals
- Assisted with training new hires by demonstrating proper scanning, loading, and safety procedures
- Selected to support quality assurance team during high peak volume- a role that led to eventual promotion
Education
High School Diploma -
Burges High School
El Paso, TXSkills
- Leadership and mentorship across multiple operational areas
- Hazmat compliance and safety
- Effective team communication under high pressure conditions
- Trained employees across QA, HazMat, and general ITQA operations
- Consistently recognized for safety, reliability, and area improvements
- Demonstrated initiative, ownership, and problem solving in fast paced environments
Timeline
Quality Assurance
FedEx Corporation
06.2023 - Current
Package Handler
FedEx Corporation
02.2022 - 06.2023
High School Diploma -
Burges High School
Awards and Certifications
- Package handler of the month
- Bravo Zulu award
- Staff member of the month
- Hazmat certified and experienced