Miriam Southard
Dallas,TX
Summary
Experienced with legal research, drafting legal documents, and case management. Utilizes organizational skills and attention to detail to ensure accuracy and compliance with legal standards. Knowledge of legal procedures and effective communication skills to support attorneys in achieving favorable outcomes.
Overview
5
5
years of professional experience
Work History
Manager & Swim Director
International Scuba
Frisco, Texas
01.2022 - Current
- Supervise all retail transactions, inventory management, and vendor relations.
- Managing a cross-functional team of sales associates, instructors, and service staff of 20.
- Oversee operations of the swim school program, including scheduling, instructor supervision, and curriculum development, ensuring adherence to local safety and compliance standards.
- Manage client intake, waivers, and documentation in accordance with legal and insurance requirements.
- Managed inventory processes, ensuring accurate stock levels and timely replenishment of supplies.
- Developed training programs for new staff, fostering consistent service standards and safety protocols.
Barista Trainer
Starbucks Coffee Company
Plano, Texas
01.2021 - 01.2023
- Trained and mentored four incoming employees on company protocols, customer service standards, and health/safety regulations.
- Effectively communicated complex procedures and adapted training styles to meet individual learning needs.
- Resolved customer concerns quickly and diplomatically.
- Maintained detailed training records and monitored performance metrics to support employee development.
- Trained and mentored 5 new personnel hired to fulfill various roles.
Education
B.S - Criminal Justice
University of North Texas
Denton, Texas01-2026
Skills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Legal document preparation
- Client communication
Timeline
Manager & Swim Director
International Scuba
01.2022 - Current
Barista Trainer
Starbucks Coffee Company
01.2021 - 01.2023
B.S - Criminal Justice
University of North Texas