Miriam Trejo
Fort Riley ,KS
Summary
Retail Sales Associate with extensive experience at Big Lots, recognized for enhancing customer satisfaction and loyalty. Proficient in cash handling, inventory management, and freight operations, consistently delivering positive shopping experiences. Strong communication and problem-solving skills contribute to effective customer engagement and issue resolution. Committed to continuous learning and development in retail environments, with a focus on teamwork and service excellence.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Big Lots
07.2022 - 02.2025
- Greeted customers and addressed product inquiries, selections, and purchases.
- Maintained organized store environment to promote positive shopping experiences.
- Assisted customers with completing purchases, locating items, and enrolling in reward programs.
- Handled returns and exchanges, resolving customer issues while following company policies.
- Managed inventory levels by accurately processing shipments and restocking merchandise.
- Cultivated strong relationships with repeat clients, fostering loyalty and return visits.
- Led freight processing operations, ensuring safe and timely unloading of trucks.
- Served as Shift Manager/Key Holder, responsible for opening and closing location while handling cash.
Education
High School Diploma -
05-2023
- Completed AP course in English Language & Composition and United States History
- 3.5 GPA
- National Honor Society Member
Skills
- Customer service
- Problem-solving
- Cash handling
- Teamwork and collaboration
- Flexible schedule
- Store opening and closing
- Stocking and receiving
- Time management
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate - Big Lots
07.2022 - 02.2025
Grace King High School - High School Diploma,
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