Miriam Velazquez
Cathedral City,CA
Summary
I have obtained a B.A. in General Psychology and have focused my expertise in the social, behavioral, and developmental field. I have also achieved over 6 years of experience in the hospitality industry delivering a high-quality service while adapting to consistent modifications, and ensuring smooth operations through communication, attitude, and problem-solving skills. I have developed a strong work ethic as well as interpersonal skills, such as critical thinking and professionalism. I am known for having a proactive approach and a strong commitment to fostering teamwork.
Overview
7
7
years of professional experience
Work History
Server
JW Marriott Desert Springs Resort & Spa
Palm Desert, CA
03.2022 - Current
- Delivered exceptional customer service by anticipating guest needs and providing tailored dining experiences.
- Upsold menu items through effective communication, enhancing overall guest satisfaction and increasing revenue.
- Resolved guest complaints promptly, turning potentially negative experiences into positive ones for repeat business.
- Collaborated with kitchen staff to ensure accuracy of orders and adherence to dietary restrictions.
Seasonal Pool Server
Westin Mission Hills Resort Villas
04.2019 - 09.2019
- Documented and conveyed allergies, dietary preferences, and special requests to enhance customer satisfaction.
- Monitored guest feedback during meals to maintain high standards of service and satisfaction with food and drink offerings.
- Balanced multiple tasks simultaneously, ensuring seamless service during busy periods at the pool area.
- Delivered exceptional poolside service to enhance guest experiences and satisfaction.
Hostess
Cheesecake Factory Inc.
01.2019 - 04.2019
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed incoming phone calls with a courteous and professional demeanor.
- Coordinated with servers and kitchen staff to ensure seamless service flow.
- Handled guest inquiries and complaints with professionalism and empathy.
Education
Bachelor’s of Arts Degree - General Psychology
California State University San Bernardino
San Bernardino, CA01-2023
Associates of Arts Degree - General Psychology
College of the Desert
Palm Desert, CA01-2021
High School Diploma -
Rancho Mirage High School
Rancho Mirage, CA01-2018
Skills
- Positive and professional
- Adaptable and flexible
- Guest engagement
- Team collaboration
- Assertiveness
- Spanish fluency
- Active listening
- Task prioritization
- Multitasking and organization
- Upselling
- Cash handling
Timeline
Server
JW Marriott Desert Springs Resort & Spa
03.2022 - Current
Seasonal Pool Server
Westin Mission Hills Resort Villas
04.2019 - 09.2019
Hostess
Cheesecake Factory Inc.
01.2019 - 04.2019
Associates of Arts Degree - General Psychology
College of the Desert
Bachelor’s of Arts Degree - General Psychology
California State University San Bernardino
High School Diploma -
Rancho Mirage High School