Miriam K. White
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Receptionist/. Salon Coordinator
Different by Design
Charlotte, NC
01.2024 - 05.2024
- Organized and managed client appointments
- Managed and coordinated appointments for stylist and clients, including rescheduling and cancellations when necessary
- Ensured appointment accuracy through confirmation calls
- Maintained accurate inventory records and promptly replenished stocks as necessary.
Customer Service Representative
Stafford Communications Group
New Providence, NJ
03.2022 - 11.2023
- Efficiently handled rescheduling and cancellation of patient appointments
- Established collaborative relationships with doctors for timely medication renewals
- Enhanced doctor-patient communication by efficiently conveying important information through messages.
Cashier/Front End
Walmart
Charlotte, NC
12.2021 - 02.2022
- Provided efficient and accurate cash handling services to customers in a high-volume retail store.
- Maintained accuracy and efficiency in processing customer purchases at the front end.
- Delivered excellent customer service by promptly addressing inquiries and resolving issues.
Retail Associate
BSW Wig
Roslindale, MA
10.2020 - 02.2021
- Offered support to customers in selecting suitable hair care products
- Handled register operations with proficiency
- Unloaded boxes in stockroom and restocked store shelves
Staff Assistant
Newton Community Education
Newtonville, MA
11.2019 - 03.2020
- Performed necessary file copying duties in the office
- Designed school fliers for various school events and distributed them throughout the campus.
- Established setup for all after school programs
- Managed delivery of mail to multiple school departments
- Managed phone system to ensure effective communication
Staff
Warrior Tech
Morrisville, NC
07.2019 - 08.2019
- Organized and managed events for kids aged 5 to 13
- Assumed role as Camp Staff/Counselor, demonstrating strong leadership and problem-solving skills.
- Planned diverse daily obstacle course activities
- Collaborated with students to enhance their physical fitness through targeted strength exercises
Education
Natural Hair Care License -
The Dooby School
Charlotte, NC01-2024
High School Diploma -
Newton North High School
Newtonville, MA06-2021
Skills
- Inbound and Outbound Calling
- Data Collection
- Paperwork Processing
- Appointment Scheduling
- Data Entry
- Complaint resolution
- Scheduling
- Call Management
- Call Center Operations
- Customer Education
- Customer Service
- Critical Thinking
- Administrative Support
- Complaint Handling
- Active Listening
- Clerical Support
- Call triaging
- Filing
Timeline
Receptionist/. Salon Coordinator
Different by Design
01.2024 - 05.2024
Customer Service Representative
Stafford Communications Group
03.2022 - 11.2023
Cashier/Front End
Walmart
12.2021 - 02.2022
Retail Associate
BSW Wig
10.2020 - 02.2021
Staff Assistant
Newton Community Education
11.2019 - 03.2020
Staff
Warrior Tech
07.2019 - 08.2019
Natural Hair Care License -
The Dooby School
High School Diploma -
Newton North High School