Miriam Young
Davenport
Summary
Dynamic security professional with extensive experience at Comcast/Universal Studios, excelling in emergency response and access control. Proven track record in enhancing safety compliance and reducing incidents through effective training and surveillance. Strong leadership and conflict resolution skills, committed to fostering a secure environment while delivering exceptional customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer
Comcast/ Universal Studios
Orlando, FL
07.2025 - 01.2026
- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to incidents, providing accurate reports for management review.
- Collaborated with team members to enhance emergency response procedures.
- Implemented access control measures to regulate entry points effectively.
- Evaluated surveillance footage to detect suspicious activities and report findings.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Attractions Trainer
Merlin Entertainments Group Ltd.
Winter Haven, FL
04.2023 - 05.2025
- Delivered engaging training sessions for new attractions staff, ensuring operational adherence to safety protocols.
- Assisted in developing training materials to enhance employee understanding of attractions operations and guest service standards.
- Monitored team performance, providing constructive feedback to improve operational efficiency and guest satisfaction.
- Supported daily operations by coordinating staff schedules and maintaining an organized training environment.
- Adapted training techniques based on diverse learning styles to maximize knowledge retention among trainees.
- Collaborated with management to identify training needs and implement effective solutions for skill development.
- Facilitated role-playing exercises to simulate real-life scenarios, enhancing employees' problem-solving skills in guest interactions.
- Provided guidance and support during critical incident debriefs following any accidents or emergency situations involving attractions personnel or guests.
- Conducted pre-opening and closing tasks and inspections.
- Taught employees to identify and resolve load balancing issues on rides.
- Reduced safety incidents by consistently emphasizing the importance of adherence to safety protocols during training sessions.
- Enhanced employee performance through the development and implementation of comprehensive training programs for new hires and current staff.
- Assisted in traveling to other states for work related trips, as needed.
Security Supervisor
Andy Frain Security Services
Columbus, OH
07.2018 - 09.2021
- Supervised daily security operations, ensuring adherence to safety protocols and procedures.
- Trained and mentored junior security personnel on best practices and emergency response techniques.
- Conducted regular security audits to identify vulnerabilities and recommend enhancements.
- Managed incident reports, documenting activities and coordinating responses to security breaches.
- Developed and implemented training programs for staff on security awareness and risk management.
- Enhanced communication between departments to improve overall security coordination and effectiveness.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Monitored and approved access control systems for accessibility to authorized personnel.
Picker & Packer Etc.
Amazon
Etna, OH
06.2015 - 03.2017
- Operated handheld scanners to accurately track inventory and fulfill orders efficiently.
- Maintained organization of warehouse spaces to optimize workflow and enhance productivity.
- Trained new team members on safety protocols and operational procedures for efficient onboarding.
- Collaborated with team leads to identify process improvements that enhanced order accuracy and speed.
- Implemented best practices in packing techniques, reducing damage during shipment processes.
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
Food Processor/ Stock Clerk
Market District Giant Eagle
Columbus, OH
10.2013 - 05.2015
- Operated food processing machinery to ensure efficient production flow.
- Monitored product quality and compliance with safety standards.
- Trained new team members on equipment operation and safety protocols.
- Implemented process improvements to enhance productivity and reduce waste.
- Assisted in inventory management, ensuring adequate supply of ingredients and materials.
- Streamlined food processing procedures for increased efficiency and reduced waste.
- Built and packed boxes for shipment.
- Checked and controlled food-making equipment.
- Loaded raw ingredients into appropriate kitchen equipment.
- Reduced workplace accidents through comprehensive employee training programs on safety protocols and best practices.
- Kept machines clean, organized, and tidy at all times.
Environmental Services Housekeeper
Solutions Staffing - West Columbus
Columbus, OH
08.2008 - 04.2013
- Maintained cleanliness and sanitation standards in assigned areas to ensure a safe environment.
- Operated cleaning equipment, including floor buffers and vacuums, with efficiency and care.
- Conducted routine inspections to identify maintenance needs and report issues promptly.
- Trained new staff on proper cleaning techniques and safety protocols to enhance team performance.
- Implemented inventory management procedures for cleaning supplies, reducing waste and ensuring availability.
- Streamlined cleaning processes, improving workflow efficiency while maintaining high-quality standards.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Northland High School
Columbus, OH06.2008
Skills
- Security protocols
- Emergency response
- Surveillance systems
- Incident reporting
- Access control
- Team leadership
- Training development
- Customer service
- Safety compliance
- Conflict resolution
- Patrol operations
- Threat assessment
- Report writing
- Equipment operation
- Inventory management
- Security guard license
- CCTV surveillance
- CCTV monitoring
- Conflict de-escalation
- Security screenings
Certification
Lifeguarding, First Aid, and CPR/AED
Timeline
Security Officer
Comcast/ Universal Studios
07.2025 - 01.2026
Attractions Trainer
Merlin Entertainments Group Ltd.
04.2023 - 05.2025
Security Supervisor
Andy Frain Security Services
07.2018 - 09.2021
Picker & Packer Etc.
Amazon
06.2015 - 03.2017
Food Processor/ Stock Clerk
Market District Giant Eagle
10.2013 - 05.2015
Environmental Services Housekeeper
Solutions Staffing - West Columbus
08.2008 - 04.2013
High School Diploma -
Northland High School