Miriam Giselle Reyes
Mission Hills,CA
Summary
I am actively pursuing an opportunity to acquire valuable experience in data analysis, crime mapping, and criminal profiling, with the intention of contributing significantly to the achievements of a crime analyst team.
Overview
2
2
years of professional experience
Work History
Client Relations Specialist
Keystone Law Group
11.2022 - Current
- Responsible for intake of potential clients
- Answer, direct and screen incoming potential client calls
- Consistently monitor and respond to online inquiries
- Assess and qualify leads
- Input tracking of leads into CRM system
- Assist supervising attorneys in collecting appropriate documentation to qualify leads
- Schedule calls with qualified leads and supervising attorneys
- Run conflict checks for potential clients through CRM system and firm’s other databases
- Help develop and maintain Dynamics and process documentation
- Perform follow up communications with qualified leads
- Proactively follow up on contract signings, ensuring timely completion and accuracy
- Monitored and facilitated retainer payments
- Assist with tasks and projects in Marketing & Business Development
- Building/changing pages on company website on web content management system
Marketing/Social Media Manager/Client Relations
Origin Investigations
07.2022 - 10.2022
- Plan, design, implement, and monitor social media campaigns
- Create, curate, and manage social media content, including text, audio, visual, and multimedia formats
- Create comprehensive marketing plans to boost brand image, increase customer engagement and improve conversions
- Analyze client questions and concerns, escalating problems to appropriate teams and handling service problems to satisfaction of client
- Manage all client account opening, transferring, and closing processes, ensuring that procedures are followed correctly
- Maintain quality relationships with clients, remaining available to offer support
- Monitoring client satisfaction levels by regularly meeting with clients to discuss their needs and progress
- Providing administrative support to clients by scheduling meetings, arranging travel arrangements, and processing payments
- Developing proposals and presentations to prospective clients to promote new business opportunities.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Volunteer Intake Screener
Bet Tzedek Legal Services
01.2022 - 05.2022
- Answering inbound phone calls with stellar customer service, professionalism, enthusiasm, and compassion
- Performing unbiased screening on all inbound phone calls for the potential client; conducting pre-screening assessments to determine legal assistance and representation of potential clients
- Provide general information and give appropriate referrals to other legal and social agencies.
Education
High School Diploma -
John F. Kennedy High School
Granada Hills, CAUndergraduate - Criminology and Justice Studies
California State University Northridge
Northridge, CACertificate Crime Analysis and Investigation -
Pierce College
Lakewood, WASkills
- Excellent Communication Skills with Focus On Customer Service
- Verbal and Written Communication
- Critical Thinking
- Analytical Skills
- Attention to Detail
- Time Management
- Microsoft Excel
- Positive attitude
- Multi-Line Phone Talent
- Data Collection
Languages
Spanish
Native or Bilingual
Timeline
Client Relations Specialist
Keystone Law Group
11.2022 - Current
Marketing/Social Media Manager/Client Relations
Origin Investigations
07.2022 - 10.2022
Volunteer Intake Screener
Bet Tzedek Legal Services
01.2022 - 05.2022
High School Diploma -
John F. Kennedy High School
Undergraduate - Criminology and Justice Studies
California State University Northridge
Certificate Crime Analysis and Investigation -
Pierce College
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