Joan Palmer
Charlotte,NC
Summary
Diligent Client Relations Specialist brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.
Overview
1
1
year of professional experience
Work History
Client Relations Specialist
Augmented IT
Mart, TX
02.2023 - Current
- Developed and implemented client relations strategies to ensure customer satisfaction.
- Created and maintained clients' information for easy access.
- Maintained basic bookkeeping.
- Assisted in scheduling client servicing.
- Followed up with clients in regards to customer satisfaction and subsequent servicing. (Customer retention)
- Assisted in job order processing. This included itemizing categories of items received, recording each category's weight, serializing hard disk drives, and sending reports to the home office for producing certificates of items, weights, and hard drive destruction.
- Recording accurate warehouse inventory.
- Assisting the warehouse manager in electronics disassembly, categorizing internal components, and selecting items for resale.
- E-commerce sales. Answered online customer questions, provided friendly and effective customer service, prepared and shipped sold items for shipment.
Client Relations
Augmented IT
Mart, TX
02.2023 - Current
Education
GED -
Central Piedmont Community College
Charlotte, NC04-1992
Skills
- Client Satisfaction-Driven
- Customer Engagement
- Client Service Excellence
- Client Relationships
- Works well in time-sensitive environments
- Excellent problem-solving skills
- Works well in either individual or group settings
- Able to be cross-trained in several different departmental roles
- Detail-oriented
Timeline
Client Relations Specialist
Augmented IT
02.2023 - Current
Client Relations
Augmented IT
02.2023 - Current
GED -
Central Piedmont Community College