Open To Work
Miriam Raquel Garcia
Starbucks
Austin
Work Preference
Job Search Status:
Open to workWork Type
Part TimeLocation Preference
HybridSummary
Proactive Customer Service Professional experienced in team leadership and conflict resolution. Delivered exceptional service and operational efficiency through strong problem-solving capabilities and effective communication. Focused on contributing to team success and advancing organizational objectives with a commitment to continuous learning and growth.
16
years of professional experience
Work History
Barista
4 MonthsPharmacy Clerk
3 Years 11 Months- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Contributed to increased sales by recommending appropriate over-the-counter products based on customer needs.
- Facilitated smooth pharmacy operations by assisting with administrative tasks such as filing, documentation, and phone call management.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Greeted customers at counter and provided excellent customer service.
- Provided excellent customer service by answering inquiries and resolving issues promptly.
- Trained new clerks on operational procedures, enhancing team performance and workflow efficiency.
- Organized pharmacy area to maintain clean and orderly environment.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Barista
1 Year- Provided exceptional customer service by engaging with customers and addressing their needs.
- Prepared and served a variety of beverages, ensuring quality and consistency.
- Operated espresso machines and brewing equipment efficiently to meet customer demand.
- Maintained cleanliness and organization of workstations, promoting a safe environment.
- Assisted in training new baristas on standard operating procedures and best practices.
- Implemented inventory management practices to ensure availability of ingredients and supplies.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
High School Diploma
Skills
Time management
Attention to detail
Problem-solving
Cash handling
Cleanliness
Exceptional customer service
Team leadership
Adaptive and creative
Decision-making
Safe food handling
Excellent memory
Menu memorization
Inventory management
Conflict mediation
Multitasking and organization
Team collaboration
Languages
English
Native or Bilingual
Spanish
Limited Working
Interests
I enjoy sketching and drawing
which helps improve my creativity and attention to detail.
Mindfulness Practices
Passionate about balancing physical health with mental and emotional wellness.
Personal Development and Self-Improvement
I enjoy helping others and giving back to the community.
Timeline
Barista
Starbucks
12.2023 - 04.2024
Pharmacy Clerk
Allen Pharmacy
01.2010 - 12.2013
Barista
Starbucks
08.2008 - 08.2009
Grossmont High School
High School Diploma