Summary
Overview
Work History
Education
Skills
Timeline
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Mirian Hernandez

Bellflower,CA

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

12
12
years of professional experience

Work History

Admitting Representative

College Hospital Cerritos
Cerritos, CA
01.2023 - Current
  • Checked patient information and insurance coverage.
  • Verified schedules and arrival times.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

Customer Service Representative

Talley Inc.
Santa Fe Springs, CA
01.2015 - 06.2020
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Quality Assurance Representative

Talley Inc.
Santa Fe Springs, CA
05.2012 - 01.2015
  • Developed and implemented corrective action plans to address identified issues.
  • Performed inspections of incoming materials, products and services for compliance with established standards.
  • Conducted process audits to verify that production processes are being followed correctly.
  • Investigated customer complaints to determine root cause and corrective action needed.
  • Analyzed data from internal and external sources to evaluate product performance.
  • Monitored operational activities to ensure conformance with quality standards.
  • Participated in scheduled quality assurance team meetings and presented reports and findings to facilitate improvements.
  • Audited random calls to evaluate compliance with regulations and company policies.

Cable Assembly Technician

Talley Inc.
Santa Fe Springs, CA
11.2011 - 05.2012
  • Tested completed assemblies for proper operation and functionality.
  • Assembled prototype cables from engineering drawings and instructions.
  • Cut and stripped wire to specified lengths using hand tools such as crimpers, strippers, cutters.
  • Organized parts inventories and maintained accurate records of all materials used in the production process.
  • Installed connectors, terminals, clamps, sleeves or other components onto cables according to specifications.
  • Repaired defective cable assemblies by replacing faulty components or rewiring circuits as necessary.

Education

Some College (No Degree) - English

Long Beach City College
Long Beach, CA

Skills

  • Patient Interviews
  • Explaining Policy and Procedures
  • Verbal and Written Communication
  • Bilingual in Spanish and English
  • Database Search and Data Entry Skills
  • Report Preparation
  • Caring and Empathetic
  • Communicating to Patients and Families
  • Word Processing
  • Safety Monitoring

Timeline

Admitting Representative

College Hospital Cerritos
01.2023 - Current

Customer Service Representative

Talley Inc.
01.2015 - 06.2020

Quality Assurance Representative

Talley Inc.
05.2012 - 01.2015

Cable Assembly Technician

Talley Inc.
11.2011 - 05.2012

Some College (No Degree) - English

Long Beach City College

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Mirian Hernandez