Miriela Gonzalez
Miami,FL
Overview
13
13
years of professional experience
Work History
Manager of Operations
Wendy’s
06.2021 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Manager Supervisor
SFM
06.2016 - 02.2021
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Approved regular payroll submissions for employees.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Housekeeper Supervisor
Crown Plaza Hotel
09.2009 - 06.2016
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Placed orders for housekeeping supplies and guest toiletries.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Communicated repair needs to maintenance staff.
Education
Miguel Diisdado
Cuba 05.1992
Timeline
Manager of Operations
Wendy’s
06.2021 - Current
Manager Supervisor
SFM
06.2016 - 02.2021
Housekeeper Supervisor
Crown Plaza Hotel
09.2009 - 06.2016
Miguel Diisdado
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