Mirisse Marquise Mialuya Epouse Ngantana
Lynn,MA
Summary
Compassionate and dedicated PCA with experience at Voluntary Services, excelling in personal care and hygiene assistance. Proven ability to enhance patient comfort through empathetic caregiving and effective infection prevention. Skilled in patient observation and documentation, fostering a safe environment while collaborating with healthcare teams to promote independence and wellbeing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PCA Personal Care Assistant
Voluntary Services
11.2024 - Current
- Assisted client with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved client comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Helped client maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Maintained clean and safe environment to promote patient safety and comfort.
Switchboard Receptionist
Assistant To CEO
09.2018 - 11.2020
- Upheld a positive workplace environment while maintaining professionalism in all interactions with both internal staff and external callers or visitors.
- Provided exceptional customer service, addressing inquiries and providing company information as needed.
- Managed multi-line phone systems, ensuring seamless communication between departments and clients.
- Continuously updated knowledge of departmental functions, staying informed on any changes in personnel or procedures affecting call routing.
- Assisted in streamlining office operations by accurately directing calls to the correct personnel.
- Connected callers with appropriate professional, department, or business.
Education
Graduate Certificate - Certified Home Health Aid in Caregiving
Royal Health Care Institute
Salem, MA03-2025
Diploma - Computer Networking
CFPC Lasalle Training Center
Doula, Cameroon01-2022
Associate of Science - Accounting And Finance
College of Levant
Douala, Cameroon09-2013
Skills
- Personal care
- Hygiene assistance
- Patient comfort
- Empathy in caregiving
- Team collaboration
- Dementia care
- Daily living assistance
- Patient documentation
- CPR certification
- Patient observation
- Infection prevention
- Bed preparation
Certification
- CPR/AED Certification
- Home Health Aide (HHA) Certification
- Dementia
- Computer Sciences
- HND In Accounting
Languages
English
Native or Bilingual
Timeline
PCA Personal Care Assistant
Voluntary Services
11.2024 - Current
Switchboard Receptionist
Assistant To CEO
09.2018 - 11.2020
Graduate Certificate - Certified Home Health Aid in Caregiving
Royal Health Care Institute
Diploma - Computer Networking
CFPC Lasalle Training Center
Associate of Science - Accounting And Finance
College of Levant
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