Mirjana Pomorisac
Billings
Summary
With my Bachelor's degree in the Department of Tourism and Hospitality and partially in Economics I managed to travel to different parts of the world through internships and work visas. Learned to adapt quickly to new environment and to work in very stressful situations. I would consider myself to be "jack of all trades" and I am very good at getting out of my comfort zone. I appreciate a good challenge. Eager to demonstrate my skills in Economy and Hotel business and to also gain new experience in other fields too.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Coordinator for International Students
Ayusa by Intrax
Remote work
05.2024 - Current
- Boosted local participation in the program with consistent community outreach efforts.
- Strengthened relationships with international students and host families through regular face-to-face meetings.
- Collaborated with schools to help support international students.
- Completed general data entry tasks with efficiency and accuracy using Salesforce.
Server, Bartender
Sky Dine
Billings
05.2024 - Current
- Improved customer satisfaction by providing attentive and professional service.
- Delivered impeccable service for enhanced dining experiences.
- Achieved prompt resolution of complaints with diplomatic dispute management.
- Managed high-volume orders to ensure timely delivery of meals.
- Handled cash transactions
- Worked as a barista when needed
Server
La Baguette
Revelstoke BC, Canada
04.2022 - 12.2023
- Making sure of customer satisfaction by providing efficient and friendly service to tourists coming from all over the world.
- Utilised professional communication skills to resolve customer complaints
- Showcased extensive knowledge of menu items
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
Server
Resort Vrdnicka Kula, Hotel "Fruske Terme"
Vrdnik, Serbia
08.2021 - 03.2022
- Fine dining service
- Supervising breakfast, lunch and dinner buffet,
- Answering room service calls and delivering food to the rooms,
- Serving in different parts of the hotel trough the day as necessary(by the pool, conference rooms, fine dining restaurant, buffet section, lounge)
Ticketing
EXIT Music Festival, Gigstix
Novi Sad
07.2021 - 09.2021
- Working for an award winning summer music festival at the Petrovaradin Fortress
- Orientation for tourists and visitors, exchanging vouchers, checking IDs and the validity of tickets, registering visitors within programs designed for ticketing
- Managing a large crowd of stressful people and informing them about any information they need for the festival
- Ensured smooth operation by coordinating with festival team members.
- Enhanced visitor satisfaction through professional guidance and assistance at help desks.
- Aided in managing queues, ensuring a smooth flow of visitors within the venue.
Fine dining Server
Lodge at Whitefish Lake
Whitefish MT, USA
07.2021 - 09.2021
- Internship through my college and first international working experience
- Fine dining service(breakfast, lunch, dinner and tiki bar server)
- Took room service orders and delivered food items to guests
- Trained new staff
- I gained my first serving skills and relevant experience in fine dining service and perfected my English
- Supervising in the last four months of working in the lodge.
Receptionist
Hotel ''Sajam''
Novi Sad, Serbia
11.2019 - 02.2021
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Assisted with administrative tasks, improving overall functionality of the office.
Event staff member
EXIT Festival
Novi Sad
06.2017 - 07.2019
- Working in the Sector Exit Trip during the time of the festival for 7 days in june/july 2017-2019- internship through my college/volunteer work.
- Direct contact with tourists ensuring fast and efficient organisation and check in.
- Enhanced overall event atmosphere by ensuring smooth coordination of activities.
- Welcoming and transferring guests to hotels or at the camping site.
- Providing information about the festival and the city.
- Directed attendees towards correct locations, enhancing navigational ease.
- Working in other sections if necessary.
Call Operator
Retail company "San Kallisi"
Novi Sad, Serbia
01.2018 - 08.2018
- Sales representative- making daily phone calls to potential buyers, and representing the company and its products to customers
Housekeeper
Car Royal Apartments
Novi Sad
10.2017 - 11.2017
- Cleaning apartments, doing laundry, ironing, garbage removal, working at the front when needed.
Sales Associate
Serbia Fashion Week
Novi Sad, Serbia
10.2017 - 10.2017
- Sector Showroom-internship through my college/volunteer work
- Informing visitor about the designers exhibits
- Helping in other sectors if necessary
Education
BA (Appl.) in Economics - Tourism and Hotel business
Business College of Applied Studies
Novi Sad, Serbia 10.2015 - 10.2018
Skills
- Customer service excellence
- Upselling techniques
- Excellent multitasking
- Problem solving skills
- Leadership experience
- Perfectionist and attention to detail
Affiliations
- Outdoor activities
- Travel
- Paralegal in Immigration law
- Sports
- Dancing
- Foreign languages
Languages
Serbian
Native
Spanish
Intermediate
English
Fluent
Croatian
Fluent
Bosnian
Fluent
Montenegrin
Fluent
References
References available upon request.
Timeline
Coordinator for International Students
Ayusa by Intrax
05.2024 - Current
Server, Bartender
Sky Dine
05.2024 - Current
Server
La Baguette
04.2022 - 12.2023
Server
Resort Vrdnicka Kula, Hotel "Fruske Terme"
08.2021 - 03.2022
Ticketing
EXIT Music Festival, Gigstix
07.2021 - 09.2021
Fine dining Server
Lodge at Whitefish Lake
07.2021 - 09.2021
Receptionist
Hotel ''Sajam''
11.2019 - 02.2021
Call Operator
Retail company "San Kallisi"
01.2018 - 08.2018
Housekeeper
Car Royal Apartments
10.2017 - 11.2017
Sales Associate
Serbia Fashion Week
10.2017 - 10.2017
Event staff member
EXIT Festival
06.2017 - 07.2019
BA (Appl.) in Economics - Tourism and Hotel business
Business College of Applied Studies
10.2015 - 10.2018
Similar Profiles
Uijin KimUijin Kim
J1 VISA Prep Tutor at IntraxJ1 VISA Prep Tutor at Intrax
Glacy ToledoGlacy Toledo
Operations Assistant at IntraxOperations Assistant at Intrax
Veronica JonesVeronica Jones
Field Support Coordinator at IntraxField Support Coordinator at Intrax