Mirjana Zivanov
Data Steward
Tivat,Montenegro
Summary
Results-driven Data Steward at Veeva Systems with expertise in data validation and quality control. Proven ability to enhance data accuracy and streamline workflows, leveraging strong analytical skills and effective communication. Recognized for improving compliance and supporting decision-making through meticulous reporting and collaboration with cross-functional teams.
Skilled data management professional prepared for this role. Expertise in data governance, data quality, and metadata management with strong focus on team collaboration and achieving results. Known for reliability and adaptability to changing needs. Proficient in data analysis, database management, and data integrity, bringing strong analytical skills and keen eye for detail.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Data Steward
Veeva Systems
05.2022 - Current
- Managed and maintained data accuracy, quality control (QC), and completeness in the Veeva CRM system for the pharmaceutical and healthcare industry.
- Validated and standardized HCP (Healthcare Professionals) and HCO (Healthcare Organizations) data for the German-speaking market.
- Conducted phone-based validation and verification of records to ensure reliability and compliance with internal data governance standards.
- Applied advanced research and analytical skills to identify, investigate, and resolve discrepancies in complex datasets.
- Collaborated with cross-functional teams to streamline workflows, improve data quality, and support decision-making through regular QC reporting.
Sales Support Specialist
STIHL
03.2017 - 09.2022
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
- Assisted customers with sales needs such as inventory and shipping questions.
- Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
- Managed customer accounts, responding to inquiries and resolving customer service issues
- Developed and maintained relationships with key accounts and existing customers.
- Prepared and presented sales reports and customer profiles to upper management.
- Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
- Documented customer complaints and completed corrective action requests.
Administrative Assistant
Maritime Training School
10.2014 - 10.2015
- Managing administrative tasks and providing daily support to management in a maritime training centre.
- Organizing and coordinating meetings, trainings, and courses in compliance with STCW Convention and IMO standards.
- Maintaining records, databases, and archiving important information related to seafarers’ training and certifications.
- Communicating with clients, seafarers, partners, and internal teams via email and phone.
- Preparing reports, statistics, and presentations for management.
Education
No Degree - Sales And Businee Management
Link Group IT Academy
Belgrade 04.2001 -
Bachelor - Logistics And Supply Chain Management
University of Montenegro
04.2001 -
Skills
Data reporting
Timeline
Data Steward
Veeva Systems
05.2022 - Current
Sales Support Specialist
STIHL
03.2017 - 09.2022
Administrative Assistant
Maritime Training School
10.2014 - 10.2015
No Degree - Sales And Businee Management
Link Group IT Academy
04.2001 -
Bachelor - Logistics And Supply Chain Management
University of Montenegro
04.2001 -
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