Mirka Cepeda
Jacksonville
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Sally Beauty Holdings Inc.
05.2022 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join credit card rewards program.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated POS terminals and cash drawer balancing.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Completed POGs in-timely manner following companies policies and guidelines
- Verified and noted count and condition of cargo received.
Assistant Manager
Sally Beauty Holdings Inc.
05.2021 - 05.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Monitored completeness, accuracy and compliance during inventory.
Education
High School Diploma -
Plant City High School
Plant City, FL05-2019
Skills
- Upselling and cross selling
- Upselling strategies
- Retail sales
- Stock replenishment
- Cash register operation
- Backroom organization
- Promotional events
- POS system operations
- Customer engagement
- Cash handling
- Customer assistance
- Truck unloading
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Road Trips
- Enjoy creating and following travel blogs
- Enjoy participating in nature walks for overall physical and mental well-being
- Gym Workouts
- Crafting and DIY Projects
Timeline
Retail Sales Associate
Sally Beauty Holdings Inc.
05.2022 - 12.2023
Assistant Manager
Sally Beauty Holdings Inc.
05.2021 - 05.2022
High School Diploma -
Plant City High School
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