Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mirlaine souffrant

Miami,FL

Summary

Dynamic professional with extensive experience at Amazon, excelling in package handling and inventory control. Proven ability to enhance team collaboration and optimize warehouse operations. Skilled in package scanning and safety compliance, consistently achieving a hazard-free environment while training new employees to uphold high standards of service and efficiency.

Overview

19
19
years of professional experience

Work History

Package Handler

Amazon
08.2024 - 08.2025
  • Operated automated sorting equipment to optimize package flow and reduce processing time.
  • Managed inventory control through accurate labeling and tracking of packages.
  • Coordinated with team members to ensure timely loading and unloading of shipments.
  • Trained new employees on safety protocols and operational procedures for package handling.
  • Monitored work area for compliance with safety standards, promoting a hazard-free environment.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Operated equipment while observing standard safety procedures.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Developed training materials to enhance onboarding processes for new package handlers.

Concierge

Towel of Key Biscayne
02.2022 - 07.2024
  • Assisted guests with check-in/out processes and provided information about hotel amenities.
  • Coordinated transportation arrangements and reservations for guests, ensuring smooth travel experiences.
  • Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
  • Maintained knowledge of local attractions and dining options, offering personalized recommendations to guests.
  • Developed positive relationships with repeat guests, fostering loyalty through attentive service and follow-up communication.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Improved customer satisfaction with prompt and accurate information about local attractions.
  • Greeted guests upon arrival by providing warm welcome.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Created welcoming and comfortable environment for guests.

Shift Supervisor

Kfc/taco Bell
05.2006 - 01.2021
  • Supervised daily operations ensuring adherence to safety protocols and organizational standards.
  • Trained and mentored staff on efficient workflow practices and customer service techniques.
  • Managed inventory levels, coordinating with suppliers to maintain stock availability.
  • Implemented process improvements that enhanced team productivity and service quality.
  • Resolved customer complaints promptly, fostering a positive store environment and loyalty.
  • Scheduled shifts effectively, balancing workload among team members for operational efficiency.
  • Collaborated with management to develop training materials aimed at improving employee performance.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Assisted customers with product inquiries and service issues.
  • Managed inventory levels by restocking shelves as needed.
  • Trained new staff on operational procedures and customer service standards.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Miami Central Senior
Miami, FL
06-2002

Associate of Science - Nurse

Miami Dade College
Miami, FL
06-2026

Skills

    Team collaboration

  • Packaging
  • Sorting packages
  • Package scanning
  • Lifting and sorting
  • Warehouse operations
  • Warehouse safety
  • Package unloading

Languages

English
Professional Working
French
Elementary

Timeline

Package Handler

Amazon
08.2024 - 08.2025

Concierge

Towel of Key Biscayne
02.2022 - 07.2024

Shift Supervisor

Kfc/taco Bell
05.2006 - 01.2021

High School Diploma -

Miami Central Senior

Associate of Science - Nurse

Miami Dade College

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Mirlaine souffrant