MIRNA A ALEXANDER
Fayetteville,NC
Summary
I am a results oriented hard worker. Loyalty and flexibility are an essential part of my personality. I am a quick learner with great people and management skills. Customer service is my number one priority.
Overview
23
23
years of professional experience
Work History
Casino Gaming Host
Four Bears Casino
New Town , ND
02.2019 - 09.2024
- Promoted players' club by actively engaging with guests on casino floor.
- Developed strong customer relationships through exceptional service.
- Greeted guests upon arrival to create a welcoming atmosphere.
- Utilized player tracking system to assess eligibility for complimentary hotel, bonuses and prizes.
HR Intern
Four Bears Casino
New Town , ND
09.2018 - 12.2018
- Assisted in recruiting and onboarding new employees at Four Bears Casino.
- Provided support in developing and maintaining employee files, including onboarding paperwork and other documents.
- Organized and stored employment forms and information.
Cashier
Super pumped Inc
New Town, ND
03.2018 - 09.2018
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Processed customer items to ensure accurate transactions.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted customers with product inquiries and provided excellent service.
- Stocked store items and supported food service operations.
Receptionist
4 Bears Casinoo
New Town, ND
02.2016 - 03.2018
- Greeted guests warmly and provided information about casino services.
- Managed multi-line phone system and directed calls efficiently.
- Resolved customer concerns about room assignments and amenities, enhancing overall guest satisfaction.
- Processed customer check-ins and check-outs using computer systems for efficient lodge operations.
Preschool Teacher
Village Baptist Church Preschool
Fayetteville, NC
02.2002 - 08.2015
- Developed and implemented lesson plans to effectively prepare children for kindergarten readiness.
- Developed engaging lesson plans for preschool children based on developmental milestones.
- Facilitated engaging learning experiences for preschool children, fostering essential foundational skills.
- Fostered a nurturing environment to support children's social and emotional growth.
- Implemented daily activities that encouraged creativity and critical thinking skills.
Education
High School Diploma -
Jos Daniel Crespo High School
Panama, Panama 12-1989
Skills
- Customer relationship management
- Exceptional customer service
- Customer Service Training
- Event planning experience
- Team collaboration
- Fluent Spanish speaker
- Food Service Preparation
- CPR/First Aid
- Fire Safety Training
Timeline
Casino Gaming Host
Four Bears Casino
02.2019 - 09.2024
HR Intern
Four Bears Casino
09.2018 - 12.2018
Cashier
Super pumped Inc
03.2018 - 09.2018
Receptionist
4 Bears Casinoo
02.2016 - 03.2018
Preschool Teacher
Village Baptist Church Preschool
02.2002 - 08.2015
High School Diploma -
Jos Daniel Crespo High School