Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

Anais Batista

Columbus,OH

Summary

Offering positive and engaging demeanor, well-suited for customer-focused environments and eager to learn and grow. Brings understanding of hospitality and guest relations, with skills in communication and problem-solving. Ready to use and develop interpersonal and customer service skills in Executive Casino Host role.

Overview

4
4
years of professional experience

Work History

Casino Gaming Host

Hollywood Casino Columbus
12.2023 - Current
  • Maintain detailed knowledge of current promotions, events, and offerings in order to provide relevant information to guests during their visits.
  • Implement innovative strategies to identify potential high-value players and foster long-term relationships with them.
  • Coordinate special events and promotions to attract new clientele and boost overall player retention.
  • Conduct regular walkthroughs of the gaming floor area, proactively identifying opportunities for improvement or areas requiring attention.
  • Play a key role in driving customer loyalty programs, leading to increased repeat visits and enhanced overall revenue.

Bilingual Overdraft Collections Specialist

JP Morgan Chase
11.2022 - 11.2023
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
  • Improved customer payment compliance through negotiating mutually agreeable repayment plans.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Rideshare Driver

UBER/LYFT
10.2021 - 11.2023
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
  • Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.

Education

Certified Medical Assistant -

American Medical Certification Association
Bronx, NY
08.2018

Bartender Certification - undefined

ABC Training Center
Bronx, NY
08.2017

Medical Assistant Certification - undefined

ABC Training Center
Bronx, NY
05.2016

High School Diploma - undefined

Global Enterprise High School
Bronx, NY
06.2010

Skills

  • Strong communication skills
  • Efficient multitasking
  • Quick decision making
  • Event coordination experience
  • Sales and promotion
  • Relationship development
  • Guest relations
  • Adaptability and flexibility
  • Team building
  • Goal setting

LANGUAGES

Bilingual - Fluent in English & Spanish in both verbal and written aspects

Timeline

Casino Gaming Host

Hollywood Casino Columbus
12.2023 - Current

Bilingual Overdraft Collections Specialist

JP Morgan Chase
11.2022 - 11.2023

Rideshare Driver

UBER/LYFT
10.2021 - 11.2023

Bartender Certification - undefined

ABC Training Center

Medical Assistant Certification - undefined

ABC Training Center

High School Diploma - undefined

Global Enterprise High School

Certified Medical Assistant -

American Medical Certification Association

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