Mirna Cofino
Miami,FL
Summary
With a proven track record at González Medical Center, I excel in patient care coordination and EMR/EHR management, enhancing clinic efficiency by over 30%. My compassionate approach and expertise in phlebotomy techniques have significantly boosted patient satisfaction and trust in healthcare services.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Medical Assistant
González Medical Center
04.2024 - 07.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Completed EKGs and other tests based on patient presentation in office.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Measured patient pulse oximetry.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Implemented care and efficiency improvements to support and enhance office operations.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Measured patient spirometry.
- Empowered patients through education on self-management techniques for chronic conditions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved clinical workflow with introduction of electronic health records system.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Increased efficiency in office by implementing digital filing system for patient records.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Front Desk Receptionist
La Colonia Medical Center
01.2023 - 08.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Developed strong working relationships with team members, fostering a positive work environment.
- Organized, maintained and updated information in computer databases.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Self-motivated, with a strong sense of personal responsibility.
- Streamlined check-in processes, reducing wait times for guests.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Nursing Assistant
Hospital
01.1999 - 12.2014
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Transported patients between rooms and appointments or testing locations.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Volunteer
Children’s Hospital
12.2006 - 08.2013
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Coordinated and managed volunteer activities for community service projects.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Created educational materials to convey important information to service recipients.
- Maintained internal database of service workers, participants, activities and other relevant details.
- Tracked service activities and outcomes against outlined plans and goals.
- Educated young people about strategies for driving discussions and promoting social changes.
- Strengthened community bonds, participating in interfaith dialogues and events.
- Improved literacy rates with weekly volunteer tutoring sessions.
- Strengthened volunteer team effectiveness by providing training sessions.
- Boosted donations to organization by strategizing and executing fundraising events.
- Increased cultural awareness with organization of multicultural festivals.
Education
Medical Assistant - Health And Wellness
Florida Training International Institute
Miami07.2024
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Procedure assistance
- Electronic health records
- Electronic medical records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Insurance verification
- Appointment setting
- Compassionate caregiver
- Patient care coordination
- Sterilization techniques
- First aid
- Medical supply inventory
- Sterile technique
- Complex Problem-solving
- OB/GYN procedures
- Monitoring patient progress
- Diagnostic procedures
- Emergency response preparedness
- Companionship and emotional support
- Family education
- Lab equipment operation
- Antigen testing
- Respiratory therapy functions
- Emergency room procedures
Certification
Medical Assistant
Básic pharmacology
Medical Clinical Procedures
Infectious Disease Control and Universal Precautions
BLS American Healt Association
DIY Emergency Medical Seirvices
Nursing Assistant
Languages
Spanish
Native or Bilingual
English
Professional Working
Korean
Limited Working
Italian
Limited Working
Timeline
Medical Assistant
González Medical Center
04.2024 - 07.2024
Front Desk Receptionist
La Colonia Medical Center
01.2023 - 08.2023
Volunteer
Children’s Hospital
12.2006 - 08.2013
Nursing Assistant
Hospital
01.1999 - 12.2014
Medical Assistant
Básic pharmacology
Medical Clinical Procedures
Infectious Disease Control and Universal Precautions
BLS American Healt Association
DIY Emergency Medical Seirvices
Nursing Assistant
Medical Assistant - Health And Wellness
Florida Training International Institute
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