Mirna Ocon Silva
Midland
Summary
I am an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Also i am well versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.
Overview
12
12
years of professional experience
Work History
Private Nanny
Private Family Client
Midland
09.2019 - Current
- Tutored and assisted them with assignments for subjects like math, science and reading.
- Carefully followed the parents instructions regarding schedules, chores, discipline and free time.
- Accommodated and modified the days plans to accomplish various goals.
Restaurant Waitress
Dos Compadres
Midland
07.2016 - Current
- Provided the optimal customer experience by accurately taking customers orders and safely handling food, while simultaneously enhancing customer service and verbal communications skills.
- Swiftly and successfully resolved conflicts resulting in high customer satisfaction rates.
- Operated POS terminals to input orders, split bills and calculate totals.
Shift Leader
Baskin Robbins Ice Cream
Midland
01.2014 - 06.2016
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations and cleanliness.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
High School Diploma -
Midland High School
Midland, TX06.2016
Skills
- Bilingual in English/Spanish
- Excel in detail checking
- Delegate to improve organizational effectiveness
- Perform with a high degree of accuracy
- Issue resolution
- Microsoft word
Timeline
Private Nanny
Private Family Client
09.2019 - Current
Restaurant Waitress
Dos Compadres
07.2016 - Current
Shift Leader
Baskin Robbins Ice Cream
01.2014 - 06.2016
High School Diploma -
Midland High School