Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mirna Reyes

Ball Ground,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service .Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated Customer Service Representative with many years of experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and Spanish. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Participant Services Representative

Vantage Workforce Solutions
Middletown, OH
09.2020 - 03.2022
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Entered information (data) about the customers pick-up when visiting the Food Pantry and referred to other agencies.

Secretary to the Principal / English Teacher

Colegio Giseland
San Juan , Puerto Rico
06.2006 - 05.2013
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
  • Educated students in basics of English grammar and conversational speaking.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Attended workshops to learn about student motivation and engaging learning activities.
  • Prepared comprehensive English curriculum for multiple classes.
  • Administered assessments and standardized tests to evaluate student progress.

Rental Representative

National Car Rental
San Juan, Puerto Rico
01.1978 - 01.2006
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Coordinated with sales teams and clients to manage inventory, adjust orders and handle logistics.

Education

Associate of Arts - English-as-a-Second-Language Education

Metropolitan University
San Juan, Puerto Rico

No Degree - Chaplain

Capellanes Cristianos Urbanos,Inc
San Juan, Puerto Rico

Associate of Arts - Daycare / Management And School Operations

Department of Education
Carolina, Puerto Rico
06.1993

Skills

  • Interpretation and Translation of English / Spanish
  • Support Services
  • Calm and Professional Under Pressure

Timeline

Participant Services Representative

Vantage Workforce Solutions
09.2020 - 03.2022

Secretary to the Principal / English Teacher

Colegio Giseland
06.2006 - 05.2013

Rental Representative

National Car Rental
01.1978 - 01.2006

Associate of Arts - English-as-a-Second-Language Education

Metropolitan University

No Degree - Chaplain

Capellanes Cristianos Urbanos,Inc

Associate of Arts - Daycare / Management And School Operations

Department of Education
Mirna Reyes