MIROSLAVA ISABEL M. LOPEZ
Bonita,CA
Overview
10
10
years of professional experience
Work History
Voluntary Tutor
Gompers Preparatory Academy
San Diego, CA
08.2023 - Current
- Helped 12+ student per day with review and understand previous lessons to make connection with new lesson.
- Utilized positive reinforcement techniques such as to encourage and motivate students.
- Prepared and graded subject tests for students.
- Help support each students individual growth and development according to their learning styles.
- Assisted students in finding useful study methods to enhance academic performance.
Career Peer Advisor
Southwestern College
Chula Vista, California
07.2024 - 07.2025
- Scheduled counseling appointments and coordinated student support services in a fast-paced office environment.
- Reviewed resumes and provided professional feedback to help students prepare for employment opportunities.
- Maintained organized records and assisted with daily administrative tasks
- Responded professionally to student questions in person, by email, and over the phone.
- Utilized multiple technology platforms to schedule appointments, access student information, and support office operations.
- Worked independently while collaborating with staff to ensure students received timely assistance.
Retail Associate
Forever Balboa Park
San Diego , CA
08.2023 - 01.2024
- Developed reports summarizing sales trends, customer preferences and other important data from the POS system.
- Worked with up to 4+ senior volunteer a weekly training
- Provided technical support to customers via phone, email, and web chat.
- Organized office space, including ordering supplies, setting up equipment, and ensuring cleanliness of work area.
- Answered approximately 200+ customer inquiries a week and resolved customer issues with professionalism in a timely manner.
- Explained exhibits in a clear, concise manner to ensure understanding by all visitors.
Phone Bank Lead
South Bay Community Services
Chula Vista, CA
04.2021 - 07.2021
- Built strong and trusting rapport with clients and loved ones.
- Maintained accurate documentation and records.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Delegated daily tasks to team members to optimize group productivity.
- Managed multiple tasks while responding to client needs.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Worked independently while collaborating with staff to achieve program goals.
- Communicated professionally with clients over the phone while maintaining accurate documentation and confidentiality.
Administrative Support Assistant
California Soccer League San Diego
San Diego, CA
07.2016 - 07.2016
- Gathered, prepared, operated and maintained all equipment and supplies necessary for planned activities.
- Developed forward-thinking solutions to expected technical issues.
Education
IGETC Certification | May 2025 - Liberal Studies: Elementary Education Major
Southwestern College
Chula Vista, CA07-2026
Skills
- Professional Written and Verbal Communication
- Bilingual: English and Spanish
- Appointment Scheduling
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Documentation and Recordkeeping
- Conflict Management and De-escalation
- Task Prioritization
Timeline
Career Peer Advisor
Southwestern College
07.2024 - 07.2025
Voluntary Tutor
Gompers Preparatory Academy
08.2023 - Current
Retail Associate
Forever Balboa Park
08.2023 - 01.2024
Phone Bank Lead
South Bay Community Services
04.2021 - 07.2021
Administrative Support Assistant
California Soccer League San Diego
07.2016 - 07.2016
IGETC Certification | May 2025 - Liberal Studies: Elementary Education Major
Southwestern College