MIROSLAVA M. CRUZ
San Antonio,TX
Summary
A bilingual proficient and hardworking individual focused on achieving success in all areas of her academic and professional career.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Holy Name Catholic School
San Antonio, TX
03.2026 - Current
- Support and uphold the philosophy of Catholic education and the mission of Holy Name Catholic school.
- Knowledge of the basic teachings of the Catholic Church.
- Act as a witness to Gospel values by modeling the teachings of the Catholic Church.
- Implemented lesson plans to maintain student engagement and facilitate learning across diverse subjects.
- Managed classroom behavior, ensuring a respectful and productive environment for all students.
- Collaborated with full-time teachers to align curriculum and share best practices for effective teaching.
Server
Texas Roadhouse
San Antonio, TX
12.2024 - 03.2026
- Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Handle guests’ financial transactions
- Managed multiple tables efficiently, prioritizing tasks to meet diverse customer needs.
- Crucial role in maintaining a clean and organized dining area
- Resolved customer complaints promptly, ensuring a positive atmosphere and repeat business.
- Collaborated with kitchen staff to maintain timely food delivery and uphold presentation standards.
- Implemented upselling techniques that increased average table revenue through strategic product recommendations.
Peer Advisor
Advising Center at Palo Alto College
04.2019 - 11.2024
- Worked collectively with education professionals to deliver in-school academic support for identified students.
- Successfully led key projects which resulted in students obtaining their educational needs.
- Provide students with college resources.
- Facilitate social, academic, and personal growth for students.
- Email and perform phone calls to students to schedule meetings or provide information.
- Provide tours and answer questions for new students.
- Prepare presentations using WORD and PowerPoint.
- Delegate Tasks and Lead Teams
Intern
Ron Nirenberg San Antonio Mayoral Campaign
02.2017 - 06.2017
- Helped organize and facilitate events, distributed information on candidates, and collected and accounted for donations.
- Reached out to constituents through phone and e-mails to inform them of election and campaign events.
- Organized and conducted daily phonebanks and canvassing events for volunteers.
- Reviewed and recorded data from volunteer grassroots efforts into the Vote builder system.
- Visited constituent's door-to-door and distributed information on the candidate.
Intern
Pete Gallego for Congressman Campaign
05.2013 - 11.2013
- Helped organize and facilitate events, distributed information on candidates, and collected and accounted for donations.
- Reached out to constituents through phone and e-mails to inform them of election and campaign events.
- Visited constituent’s door-to-door and distributed information on the candidate.
Education
Bachelor of Science -
Harlandale High School
San Antonio06-2018
Associate of Science - Psychology
Palo Alto College
San Antonio, TX08-2020
Diploma -
Harlandale High School
San Antonio06-2018
Skills
- Technical skills: Microsoft Office, Google Docs, Adobe, and Excel
- Communication Skills
- Interpersonal Skills
- Customer Service Skills
- Strong Work Ethic
- Leadership Skills
- Critical Thinking Skills
- Problem Solving
- Team Player
- Analytical
- Active Listener
- Adaptable
Certification
- March 2023 Psi Chi, The International Honor Society in Psychology
- October 2022 Tau Sigma Honor Society
- September 2021 CITI Program Human Subject Research Certificate
- September 2021 CITI Program Revised Common Rule Certificate
- May 2018 Medical Assistant Certified (CCMA Exam)
- July 2017 Pathway to Health Professions Certificate
COMMUNITY INVOLVEMENT
- Raul Jimenez Thanksgiving Dinner, Server, 2014-11, Present
- East Central High School Convocation Day, Volunteer, 2020-01
- New Palomino Family Day at Palo Alto College, Volunteer, 2019-08
- Core 4STEM Family Day at Palo Alto College, Tour Guide, 2019-11
- Discover PAC School Event, Tour Guide, 2019-11
- San Antonio Humane Society, Volunteer, 2018-03, 2018-05
- Church Youth Group at St. Lawrence Church, Volunteer, 2015-07, 2016-01
- Highland Nursing Center, Volunteer, 2015-11
- Methodist Healthcare, Volunteer, 2015-12
Languages
French
Limited Working
Spanish
Native or Bilingual
Timeline
Substitute Teacher
Holy Name Catholic School
03.2026 - Current
Server
Texas Roadhouse
12.2024 - 03.2026
Peer Advisor
Advising Center at Palo Alto College
04.2019 - 11.2024
Intern
Ron Nirenberg San Antonio Mayoral Campaign
02.2017 - 06.2017
Intern
Pete Gallego for Congressman Campaign
05.2013 - 11.2013
Bachelor of Science -
Harlandale High School
Associate of Science - Psychology
Palo Alto College
Diploma -
Harlandale High School