Miroslava Woodward
Fresno,CA
Summary
Driven and customer-focused, I rapidly advanced to Lead customer service at Matrix Aviation by January 2024, showcasing exceptional customer service and decision-making skills. Specializing in airport security and passenger assistance, my leadership significantly enhanced operation efficiency, ready for new challenges that leverage my proven abilities in a dynamic environment.
Overview
2
2
years of professional experience
Work History
Lead Customer Service Representative
Matrix Aviation
11.2023 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
Quality Control Inspector
Foster Farms
09.2022 - 11.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Collaborated with production staff to establish and meet quality standards
Education
Accounting And Business Management
Fresno City College
Fresno, CABachelor Of Science - Criminal Justice
DeVry University
Fresno06.2019
HS Diploma -
Mclane High School
Fresno, CA07.2014
Skills
- Airport security awareness
- Passenger Assistance
- Emergency Procedures
- Customer Servic
- Interpersonal Communication
- Payment Processing
Affiliations
Volaris
Languages
Spanish
Native or Bilingual
Timeline
Lead Customer Service Representative
Matrix Aviation
11.2023 - Current
Quality Control Inspector
Foster Farms
09.2022 - 11.2023
Accounting And Business Management
Fresno City College
Bachelor Of Science - Criminal Justice
DeVry University
HS Diploma -
Mclane High School
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