Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mirsa Arzu

Humble,TX

Summary

I possess a strong sense of empathy and unwavering commitment as a professional, having accumulated 5 years of expertise in assisting vulnerable children and families. My education in psychology has provided me with the required abilities to assist unaccompanied adolescents as they negotiate emotional, cultural, and legal obstacles. I am dedicated to delivering treatment that is informed by an understanding of trauma, creating a secure environment, and advocating for the optimal well-being of these children. My proficiency in both English and Spanish enables me to efficiently assist varied populations.

Overview

9
9
years of professional experience

Work History

Case Manager Intern

Dynamic Services Solutions
04.2024 - 01.2025
  • Conducted thorough evaluations of client progress, adjusting case plans as needed to maximize success.
  • Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
  • Enhanced client satisfaction through timely follow-ups and consistent communication, addressing concerns and providing support.
  • Maintained confidentiality of sensitive client information in accordance with HIPAA guidelines and agency policies.
  • Advocated on behalf of clients during court proceedings, presenting well-researched recommendations for appropriate interventions or services.
  • Developed and maintained strong relationships with clients, enhancing trust and cooperation.
  • Reduced case resolution times by implementing efficient follow-up strategies.

Teacher Assistant

Southwest Key Program
07.2021 - 03.2023
  • Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
  • Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
  • Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
  • Collaborated with fellow educators to share best practices, resources, and ideas for continuous improvement in teaching methodologies.
  • Created and implemented assessments to measure student progress.

Case Aide

Southwest Key Program
08.2019 - 07.2021
  • Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
  • Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
  • Conducted thorough assessments to identify client needs, prioritizing interventions and services accordingly.
  • Assisted clients in navigating complex social service systems while advocating for their needs at various levels.
  • Engaged in ongoing professional development opportunities to stay current on best practices within the field of case management.
  • Developed strong rapport with clients by demonstrating empathy, active listening, and effective communication skills.

Spanish Interpreter

Kelly Services
03.2016 - 06.2019
  • Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
  • Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
  • Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
  • Contributed to increased client satisfaction by providing effective language support during important meetings.
  • Demonstrated exceptional attention to detail when translating sensitive documents such as contracts or legal agreements, ensuring the utmost accuracy and confidentiality at all times.
  • Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.

Education

Master of Science - Social Work

Grand Canyon University
Phoenix, AZ
06-2027

Bachelor of Science - Behavioral Health

Grand Canyon University
Phoenix, AZ
04-2025

Skills

  • Organizational growth
  • Self-motivation and initiative
  • Decision-making
  • Documentation accuracy
  • CPR/AED
  • Behavioral management
  • Youth advocacy

Timeline

Case Manager Intern

Dynamic Services Solutions
04.2024 - 01.2025

Teacher Assistant

Southwest Key Program
07.2021 - 03.2023

Case Aide

Southwest Key Program
08.2019 - 07.2021

Spanish Interpreter

Kelly Services
03.2016 - 06.2019

Master of Science - Social Work

Grand Canyon University

Bachelor of Science - Behavioral Health

Grand Canyon University

Similar Profiles

CREATE PROFILE
Mirsa Arzu