Mirvely Mercedes
Middletown
Summary
Enthusiastic professional experienced with working in a recreational facility. Highly organized and motivated worker with excellent interpersonal and communication skills, as well as a passion for helping people become more active. Experienced in providing exceptional customer service, meeting safety protocols, and helping to ensure a positive experience for all.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Taconic rehabilitation and nursing at hopewell
Fishkill
10.2024 - 01.2026
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained a clean and safe environment for residents and staff.
- Documented patient information accurately in electronic health records.
- Communicated effectively with patients, families, and healthcare team members.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted residents in preparing for activities and social programs.
- Cleaned and sanitized patient rooms according to established protocols.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
LEAD LIFEGUARD
Lego Land New York Resort
Goshen
06.2023 - 12.2023
- Supervised staff of 10+ lifeguards, providing guidance and instruction as needed.
- Inspected first aid kits regularly and replaced supplies as necessary.
- Maintained daily log of pool activities, recording incidents, maintenance issues and other relevant data.
- Identified areas where additional safety training was needed among staff members.
- Assisted in scheduling shifts for lifeguards according to daily occupancy needs.
- Communicated effectively with customers regarding facility rules, regulations and usage guidelines.
- Responded quickly to any medical emergencies that occurred within the facility.
- Demonstrated strong leadership skills while managing a diverse team of individuals.
- Controlled and reported unruly behavior, evicting individuals not adhering to behavior protocols.
- Responded quickly to medical emergencies using appropriate rescue techniques.
- Performed daily maintenance checks on equipment and supplies to ensure proper functioning in case of an emergency situation.
- Provided assistance with staff selection, training and supervision.
- Contacted emergency medical personnel in case of serious injury.
ATTRACTIONS OPERATOR
Lego Land New York Resort
Goshen
06.2022 - 11.2022
- Inspected all areas around the attraction for debris or hazards that may cause injury or harm.
- Adhered to standard operating procedures established by the company for each attraction ride or game.
- Identified potential risks associated with operating an amusement park ride before allowing guests onboard.
- Ensured proper use of protective equipment such as harnesses and seatbelts during operation of amusement park rides.
- Performed daily inspections of all attractions prior to opening for the day.
- Demonstrated effective communication skills when working with customers, management, and staff members alike.
- Maintained a safe environment by enforcing safety procedures and regulations set forth by the company.
- Managed multiple tasks simultaneously while working independently or collaboratively within a team setting.
- Interacted positively with guests regardless of their age group in order to provide a pleasant experience at the attraction site.
- Trained new employees on how to properly operate each individual attraction ride or game.
- Provided knowledgeable, friendly customer service in response to inquiries about attractions and amenities.
- Developed customer service skills while interacting with guests from diverse backgrounds.
- Started and shut down rides using control panel levers and switches.
- Recognized signs of emergencies to deal with crisis situations in prompt manner.
- Kept informed of shut-down and emergency evacuation procedures.
- Trained new employees on how to operate various types of amusement park rides safely and efficiently.
CASHIER
McDonald's
Chester
02.2022 - 06.2022
- Operated cash register and accurately processed payments, returns, and exchanges.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Built and maintained positive working relationships with co-workers.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Provided efficient and courteous service to customers.
- Developed strong customer relationships to support satisfaction and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Counted and balanced cash drawer at the beginning and end of each shift.
- Utilized problem solving skills to effectively handle difficult situations.
- Assisted with training and mentoring new team members.
- Delivered exceptional customer service at all points of contact.
- Enforced store safety and cleanliness standards, reducing hazards.
- Operated the POS system efficiently to ensure accurate transactions.
- Tracked inventory levels accurately to ensure adequate stock is available for sale.
- Identified fraudulent activities such as counterfeit currency or stolen credit cards.
- Supervised others and provided on-the-job training.
SALES ASSOCIATE
Five below
Middletown
11.2021 - 01.2022
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Operated cash register and POS to process sales transactions and handle payments.
- Engaged with guests to understand and anticipate customer service needs.
- Performed cash register operations accurately according to company guidelines.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Tagged new merchandise for sale and updated signs.
- Supported loss prevention by helping identify theft.
- Generated sales reports and tracked customer data to ensure sales goals were met.
ADMISSIONS HOST
Legoland New York Resort
Goshen
06.2021 - 12.2021
- Developed positive relationships with customers through attentive listening skills.
- Assisted in training new staff members on admission processes and procedures.
- Maintained up-to-date knowledge of admission policies and procedures.
- Assisted with the admissions process, including taking payments and issuing tickets.
- Utilized computer software programs to update records, enter orders, and generate reports.
- Demonstrated strong problem solving skills to address issues quickly and effectively.
- Organized data entry into appropriate databases for accurate tracking purposes.
- Maintained cleanliness of facility by performing light housekeeping duties.
- Adhered to safety regulations at all times while on duty.
- Tended to guests' comfort by assisting and resolving any concerns or problems.
- Examined tickets or passes to verify authenticity.
- Searched for lost articles and for parents of lost children.
Education
CERTIFIED MEDICAL ASSISTANT IN ALLIED HEALTH -
Boces/CTech
GoshenHIGH SCHOOL DIPLOMA -
Pine Bush High School
Pine BushSkills
- Stress Management
- CPR Certification
- First Aid
- Administration
- Record Keeping
- Team Leadership
- Time Management
- Adaptability
- Customer Service
- Problem Solving
- Decision Making
- Organizational Skills
- Vital sign monitoring
Certification
- Certified medical assistant
- CNA License
- First Aid/CPR
Languages
- English, Fluent
- Spanish, Fluent
Timeline
Certified Nursing Assistant
Taconic rehabilitation and nursing at hopewell
10.2024 - 01.2026
LEAD LIFEGUARD
Lego Land New York Resort
06.2023 - 12.2023
ATTRACTIONS OPERATOR
Lego Land New York Resort
06.2022 - 11.2022
CASHIER
McDonald's
02.2022 - 06.2022
SALES ASSOCIATE
Five below
11.2021 - 01.2022
ADMISSIONS HOST
Legoland New York Resort
06.2021 - 12.2021
CERTIFIED MEDICAL ASSISTANT IN ALLIED HEALTH -
Boces/CTech
HIGH SCHOOL DIPLOMA -
Pine Bush High School