Mirwais Jalili

• Managed guest reservations using the Maestro operating system
• Authorized guest credit cards
• Facilitated guest check-ins and check-outs
• Compiled housekeeping reports
• Answered and directed phone calls

Collected and inputted data into databases.

• Maintained confidentiality of sensitive information entered into the system.
• Reviewed existing information for accuracy and made necessary corrections.
• Created spreadsheets to track data entries.
• Updated existing records with new or revised information as needed.

• Performing tests on fiber optic cables to ensure they meet all requirements.
• Installing, troubleshooting, and testing of fiber optic cables. Installing, testing, and troubleshooting Cat6 and Cat5 cables.
• Racking installation, dressing, and terminating patch panels, installing cable tray. Harnessing network racks.
• Running fiber trunks, patching cables per cut sheet. Labeling cables.
• Troubleshoot problems with networks and communicate them to ensure service is restored quickly.

• Providing solutions and advice on technical issues.
• Responding to texts, emails, and calls on technical issues.
• Documenting and analyzing technical issues and customer interactions.
• Attending training sessions and conferences to stay current with best practices on how to help customers with technical issues.