Mirwais Mehr
Allen,TX
Summary
Organized and detail-oriented professional with a background in customer service and medical assistance. Known for critical thinking and a commitment to continuous improvement, ready to leverage skills to enhance operational efficiency and customer satisfaction.
Recent graduate with foundational knowledge in Cyber Security and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
11
11
years of professional experience
Work History
Retention 2
State Farm
03.2020 - 08.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed complex transactions like State to State and snowbirds in an efficient and timely manner.
- Licensed with Property & Casualty in most states providing coverages to policy holders for vehicles, houses, apartments, condominiums and more.
Retention 1 Customer Service Representative
State Farm
10.2019 - 06.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided ongoing support to customers, enhancing satisfaction and loyalty for State Farm services.
- Assisted in identifying customer needs, leading to tailored product recommendations and improved retention rates.
- Documented interactions using CRM software, ensuring accurate record-keeping and follow-up actions.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Handled high-volume calls, ensuring top-notch customer service while maintaining professionalism.
- Delivered accurate information regarding billing inquiries and assisted in resolving discrepancies quickly.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
- Trained new representatives on procedures and best practices, fostering a knowledgeable support environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Medical Assistant
ADI Medical Clinic
05.2015 - 03.2016
- Educated patients on treatment plans and medication instructions.
- Collaborated with medical staff to optimize patient care workflows.
- Conducted routine laboratory tests and processed specimens accurately.
- Ensured compliance with safety protocols and infection control standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Education
Associate of Science - Cyber Security
Collin County Community College
08-2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Multitasking
- Time management
- Attention to detail
- Dependable and responsible
- Excellent communication
- Critical thinking
- Computer skills
- Multitasking Abilities
- Problem resolution
Timeline
Retention 2
State Farm
03.2020 - 08.2026
Retention 1 Customer Service Representative
State Farm
10.2019 - 06.2020
Medical Assistant
ADI Medical Clinic
05.2015 - 03.2016
Associate of Science - Cyber Security
Collin County Community College