Work Preference

Summary

Overview

Work History

Education

Skills

Timeline

Open To Work

MIRZA ASAD BAIG

Houston,TX

Work Preference

Job Search Status

Open to work

Desired start date: Immediately

Desired Job Title

Customer Care SupportHelp Desk SupportIT Support TechnicianIT Support Analyst

Work Type

Full TimePart TimeContract Work

Location Preference

RemoteHybrid

Location: Houston, TX

Open to relocation: No

Salary Range

52000/yr - 161000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit Sharing401k matchPaid time off

Summary

IT support analyst with extensive customer-facing experience delivering technical solutions across healthcare and telecom. Skilled at troubleshooting complex issues, managing multiple support channels and collaborating cross-functionally to minimize downtime and elevate customer satisfaction. Proven expertise in standardizing workflows and documenting processes, bringing strong empathy and technical aptitude to a remote customer support role. Highly ethical with a professional, presentable demeanor.

Overview

2022

years of professional experience

Work History

Customer Care Support

RS&I

01.2021 - 01.2022

Managed technical support for telemedicine platforms using EMR tools and SQL queries, maintaining continuous remote patient care and preventing service interruptions
Troubleshot operational challenges and streamlined telehealth workflows to improve system reliability.
Provide 24x7 support to a global workforce across multiple time zones, enabling uninterrupted access to business-critical systems and applications.

Help Desk Support

PDI Technologies

01.2017 - 01.2020

Troubleshot 30+ customer inquiries and resolved technical product issues to ensure high client satisfaction on daily bases.
Managed inventory systems and maintained administrative documentation, while delivering multi-line support that reduced order processing errors
Increased end-user satisfaction by establishing responsive help desk support for hardware and software issues.
Trained and mentored new team members on company procedures and safety requirements.
Installed, configured, and maintained desktops, laptops, printers, and scanners; performed
Windows operating system installations, driver updates, and software configurations.

IT Support Technician

East Houston Medical Center

2024 - 2026

Provided frontline technical support across ServiceNow ticketing, email, and scheduling platforms, multitasking between tools like Outlook and ServiceNow to reduce issue resolution time and minimize system downtime
Troubleshot and resolved operational system issues with empathy to ensure efficient daily workflow for high-volume patient traffic
Maintained electronic health records (EHR) and databases, performing audits to ensure data integrity and compliance.
Issue resolution time was reduced and system downtime was minimized, keeping daily workflows running smoothly for staff and 40 plus patients.
Trained staff on system functionalities, fostering a knowledgeable workforce capable of troubleshooting basic issues.

IT Support Analyst

Gold Coast Health Plan

2023 - 2024

Provided technical support and troubleshooting for data-sharing initiatives, defining requirements for secure exchange and collaborating with EMR and telemedicine teams to enable reliable data flow between clinical systems
Conducted workflow analysis of current systems to identify improvements and recommended technical solutions for implementation
Created technical guidelines and flowcharts to standardize IT processes and ensure data accuracy.
Documented system workflows and technical requirements to support future troubleshooting and knowledge sharing.
Support associates with issues related to Microsoft 365, Active Directory, VPN, Windows devices, mobile devices, collaboration platforms, and enterprise applications.