Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Smith

Stamping Ground,KY

Summary

Dedicated and detail-oriented administrative professional with over 25 years of experience in healthcare operations, behavioral health, and recovery support. Proven ability to manage high-volume administrative workflows, provide regional team support, and drive prescription coordination and documentation processes. Proficient in multiple EMR platforms and reporting systems, with a focus on accuracy, communication, and behind-the-scenes excellence. Known for strong collaboration with providers, clinical, and operational teams. A steady, solutions-focused leader who thrives during system transitions and team development.

Overview

27
27
years of professional experience

Work History

Admin Support Supervisor

Groups Recover Together
01.2025 - Current
  • Supervise and lead the Admin Support Specialist team in a centralized role supporting administrative workflows across the organization.
  • Oversee prior authorizations, prescription edits, UDS and lab documentation, Rx troubleshooting, fax/email tracking, data entry, reporting in tableau and more.
  • Use the HUB (EMR powered by Healthie) to manage UDS and lab documentation, internal messaging, task tracking, data entry, care coordination, and more.
  • Use DoseSpot for e-prescribing tasks including new prescriptions, pharmacy changes, cancellations, medication corrections, transmission errors and more.
  • Communicate regularly with providers, clinical staff, and operational teams to ensure efficient support and coordinated member care.
  • Continuously lead training and support the rollout of new workflows, updates, and pilot processes—frequently helping identify issues, troubleshoot system bugs, and ensure smooth transitions for the team.

Prescription Coordinator Supervisor

Groups Recover Together
01.2024 - 01.2025
  • Supervised a 12-member team responsible for prescription coordination and documentation using ECW.
  • Managed and supported Rx edits, troubleshooting, tracking, and script preparation across the entire organization.
  • Worked collaboratively with clinical teams to ensure accurate medication workflows and resolved EMR issues promptly.
  • Handled high-volume tracking logs, assisted with provider communication, and supported team efficiency—and more.

Senior Office Manager (Regional-Level Support)

Groups Recover Together
12.2022 - 01.2024
  • Provided behind-the-scenes support to Office Managers across multiple locations, assisting with all OM responsibilities.
  • Managed ADP and scheduling for some offices while supporting others with day-to-day needs, training, and resource coordination.
  • Conducted 1:1s with select OMs and facilitated regular team calls, offering real-time coaching and collaboration.
  • Assisted with prescription entry, UDS coordination, group tracking, documentation, member check-ins, and more—all within ECW.
  • Partnered with leadership and clinical staff to ensure consistency, problem-solving, and smooth operations throughout the region.

Office Manager / Digital Platform Pilot

Groups Recover Together
05.2020 - 12.2022
  • Managed in-office operations for one of the first two offices to open in Kentucky and played a key role in launching several additional sites across the state.
  • Supported and trained new Office Managers during office launches and onboarding phases.
  • Piloted the organization’s first digital care platform, helping transition members to app-based group access—now used org-wide.
  • Shipped supplies, checked members in and out of groups, prepped prescriptions, documented re-engagements, and handled follow-ups and more.
  • Entered intake information including demographics and insurance details before it became a centralized process, and assisted with document uploads and member onboarding.
  • Used ECW for all prescription prep, UDS documentation, scheduling, group coordination, and overall office workflows.
  • Provided hands-on support to help members navigate the new digital platform and app during its initial rollout.
  • Balanced both direct member care and administrative duties, ensuring smooth day-to-day clinic operations and a positive care experience.

Community Support Associate (CSA)

Kentucky River Community Care / Go Hire Employment & Development
03.2009 - 08.2019
  • Company Overview: Note: Organization changed names during tenure. Left due to relocation—commute became unmanageable after husband’s job transfer.
  • Helped launch IOP programs in multiple counties, assisting with setup, staffing, and documentation systems.
  • Completed client intakes, insurance entry, uploads, and referrals using Avatar and ECW.
  • Conducted observed drug screens and recorded results in ECW.
  • Worked with Social Services to support custody reunification cases.
  • Led parenting and life skills groups, coordinated transportation, and tracked engagement.
  • Maintained client files, supported clinicians, and ensured compliance documentation.
  • Provided care coordination, resource referrals, and emotional support—and more.

Program Manager

Kentucky River Community Care / Go Hire Employment & Development
02.2006 - 03.2009
  • Supervised residential staff and daily program operations.
  • Managed scheduling, payroll, timekeeping, and intake coordination.
  • Oversaw observed drug screenings and ensured documentation accuracy.
  • Maintained compliance, conducted audits, and supported state reviews.
  • Trained new staff, ensured shift coverage, and resolved team issues.
  • Supported both direct care and behind-the-scenes administrative tasks.

Residential Technician / Recovery Coach

Kentucky River Community Care / Go Hire Employment & Development
02.1998 - 02.2006
  • Provided 24/7 care and administrative support in a residential setting.
  • Conducted intakes, maintained documentation, and tracked participation.
  • Performed observed drug screens and documented results.
  • Used Avatar EMR for records and care coordination.
  • Supported group scheduling, transportation, and facility organization.
  • Assisted the Crisis Stabilization Unit with phones, logs, and documentation—and more.

Education

High School Diploma -

Breathitt County High School
Jackson, KY
05.1996

Skills

  • Administrative Operations & Coordination
  • Healthcare office workflows, centralized support, and direct member services
  • Prescription coordination, prior authorizations, and medication troubleshooting
  • Scheduling, timekeeping, intake processing, and calendar management
  • Accurate documentation, data entry, and member record upkeep
  • Behind-the-scenes support and communication with cross-functional teams
  • Systems & Technology
  • EMR platforms: HUB (Healthie), DoseSpot, ECW (past), Avatar EMR (past)
  • Additional systems: CoverMyMeds (CMM), SureScripts, PDMP, RingCentral, Zoom
  • Proficient in Google Workspace (G-Suite) and Microsoft Office Suite
  • Experienced with Tableau for reporting, tracking, and performance analysis
  • Leadership & Process Support
  • Team supervision, training, and support during system transitions
  • Workflow improvement, issue resolution, and task delegation
  • Collaboration with providers, clinical teams, and operational leadership

Timeline

Admin Support Supervisor

Groups Recover Together
01.2025 - Current

Prescription Coordinator Supervisor

Groups Recover Together
01.2024 - 01.2025

Senior Office Manager (Regional-Level Support)

Groups Recover Together
12.2022 - 01.2024

Office Manager / Digital Platform Pilot

Groups Recover Together
05.2020 - 12.2022

Community Support Associate (CSA)

Kentucky River Community Care / Go Hire Employment & Development
03.2009 - 08.2019

Program Manager

Kentucky River Community Care / Go Hire Employment & Development
02.2006 - 03.2009

Residential Technician / Recovery Coach

Kentucky River Community Care / Go Hire Employment & Development
02.1998 - 02.2006

High School Diploma -

Breathitt County High School

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Patricia Smith