Mirza Brackan
Kew Gardens,NY
Summary
A service-oriented professional with a strong passion for digital media. With three years of experience working with the Mandarin Oriental, I have honed my customer service skills while developing a deep understanding of the hospitality industry. I also hold a degree in Media Studies from Queens College, awarded in 2020, providing a solid foundation in media and communication. My blend of service excellence and media expertise enables me to effectively contribute to both customer engagement and digital strategy initiatives.
Overview
3
3
years of professional experience
Work History
Doorman
Mandarin Oriental Residences
03.2024 - 03.2025
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance.
- Managed package deliveries and maintained accurate system records for residents.
- Enhanced building security by vigilantly monitoring entrance and exit points.
- Provided exceptional customer service, creating positive relationships with residents and enhancing their living experience.
Guest Service Agent
Mandarin Oriental Hotel Group
05.2023 - 09.2023
- Resolved billing conflicts promptly while maintaining courteous communication.
- Handled financial transactions related to room bookings efficiently.
- Maximized revenue by upselling room upgrades and additional services.
- Managed incoming guests, telephone communications, and email responses professionally.
Houseman
Mandarin Oriental Hotel Group
03.2022 - 05.2023
- Maintained consistent stock availability across all floors by efficiently tracking and restocking supplies.
- Demonstrated strong attention to detail while conducting routine inspections of public areas for cleanliness and presentation standards.
- Responded efficiently to item requests, providing warm service directly to rooms.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Bachelors - Media Studies
Queens College
Flushing, NY06.2020
Skills
- Tenant relations
- Customer service
- Problem-solving
- Photography & Videography
Languages
English
Native or Bilingual
Bosnian/Serbo-Croatian
Native or Bilingual
Timeline
Doorman
Mandarin Oriental Residences
03.2024 - 03.2025
Guest Service Agent
Mandarin Oriental Hotel Group
05.2023 - 09.2023
Houseman
Mandarin Oriental Hotel Group
03.2022 - 05.2023
Bachelors - Media Studies
Queens College
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