Mirza Hasnain
Palm Bay,FL
Summary
Goal-driven strategic leader and decisive business professional brings track record of success in start-up companies. Outstanding background managing multiple products from ideation to market launch and profitable monetization. Strong entrepreneurial spirit, open mind, and willingness to take on new challenges that require patience and perseverance. Ton of experience in parts selling and building performance vehicles. Mechanically inclined to troubleshoot and fix mechanical or technical issues.
Overview
6
6
years of professional experience
Work History
Founder
Coyote Motors Modified
Palm Bay, FL
01.2021 - Current
- Designed and created various merchandise including shirts and stickers for effective sales.
- Executed order fulfillment operations by packaging and sending out merchandise.
- Addressed and resolved customer inquiries, and provided guidance.
- Built, repaired, and maintained vehicles.
- Showcased advanced knowledge of the most popular domestic platforms, such as small block Ford and Chevy, Mod motors, Coyote and variants, LS, Hemi, Powerstroke, Cummins, Duramax, and much more.
Manager
Presidential Parking Limited
Chicago, IL
08.2018 - Current
- Sustained 365-day outdoor work commitment, regardless of adverse weather conditions or challenging circumstances.
- Maintained a vigilant watch over numerous cars, ensuring their safety while parked.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Led a team of employees, ensuring high productivity and excellent customer service.
Education
Associate of Applied Science - Mechanical Engineering
Oakton Community College
Des Plaines, IL05-2021
Automotive Mechanics
Universal Technical Institute of Illinois
Lisle, ILSkills
- Product Sales
- Customer Service
- Parts Expert
- Mechanic
- Tuning knowledge
- Financial Management
- Troubleshooting
- Typing proficiency
Affiliations
- Father
- Husband
- Trilingual
- Mechanical Engineer
- Entrepreneur
Languages
English
Native/ Bilingual
Spanish
Professional
Urdu
Native/ Bilingual
Hindi
Full Professional
References
References available upon request.
Timeline
Founder
Coyote Motors Modified
01.2021 - Current
Manager
Presidential Parking Limited
08.2018 - Current
Associate of Applied Science - Mechanical Engineering
Oakton Community College
Automotive Mechanics
Universal Technical Institute of Illinois