Mirza Magazin
Jacksonville,FL
Summary
Proven Associate Banker at Chase Bank, adept in banking regulations and customer service excellence. Spearheaded initiatives to enhance client satisfaction and streamline cash management, achieving significant improvements in operational efficiency. Demonstrated exceptional team collaboration and relationship-building skills, contributing to a positive work environment and customer experience.
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
7
7
years of professional experience
Work History
Associate Banker
Chase Bank
Saint Johns, FL
05.2021 - Current
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
- Strengthened client relationships through consistent communication and personalized attention to individual needs.
- Balanced teller drawers and ATM cash.
- Resolved complex client issues by coordinating with relevant departments, ensuring timely resolution and customer satisfaction.
- Supported branch management with administrative tasks such as scheduling appointments, filing documents, generating reports, and maintaining office supplies inventory.
- Opened, closed, and updated accounts for customers.
Member Service Representative
Planet Fitness
Jacksonville, FL
08.2019 - 05.2021
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Opened gym memberships
- Cleaned machines
Dishwasher
Cracker Barrel Restaurant
Jacksonville, FL
03.2018 - 11.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Education
Business Management -
University of North Florida
Jacksonville, FLHigh School Diploma -
Englewood High School
Jacksonville, FL05.2019
Skills
- Banking regulations
- Customer service
- Cash management
- Teller experience
- Reviewing documents
- Developing customer relationships
- Cash handling
- Follow-up skills
- Team collaboration
- Goal planning
Languages
Croatian
Full Professional
English
Native or Bilingual
Timeline
Associate Banker
Chase Bank
05.2021 - Current
Member Service Representative
Planet Fitness
08.2019 - 05.2021
Dishwasher
Cracker Barrel Restaurant
03.2018 - 11.2019
Business Management -
University of North Florida
High School Diploma -
Englewood High School