Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
References
Timeline
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Mirza Mujanovic

Nashville,TN

Summary

Skilled IT Specialist that excels in providing comprehensive technical support and troubleshooting across various industries, with a specialization in serving high-profile clients like the Tennessee Medical Association. I am adept at diagnosing and resolving complex IT issues promptly, implementing effective solutions, and maintaining robust systems to ensure seamless operations for diverse businesses and organizations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Specialist

Magnum Computer Services
Nashville, TN
03.2023 - Current
  • Collaborated closely with clients to assess IT needs, devise tailored solutions, and deliver exceptional customer service, fostering long-term relationships and client satisfaction
  • Provided comprehensive IT support and troubleshooting services to high priority client Tennessee Medical Association, ensuring seamless operation of critical systems and applications
  • Conducted system diagnostics, network troubleshooting, Active Directory, Microsoft 365, Outlook and hardware/software repairs to maintain optimal performance and reliability for clients

Quality Specialist

Franklin Precision Industry
Franklin, KY
03.2022 - 02.2023
  • Conducted rigorous inspections and tests of automotive components to ensure compliance with industry standards
  • Developed and implemented detailed quality control processes and procedures, including statistical process control (SPC), failure mode and effects analysis (FMEA), and root cause analysis (RCA)

Quality Assurance Specialist

Greif
Franklin, KY
10.2017 - 08.2021
  • Analyzed and interpreted statistical data to identify trends and patterns, and developed strategies to improve product quality and reduce defects by 20%
  • Maintained and organized all records, documentation, and other files associated with quality engineering and inspection tasks

Shift Supervisor

RITE-AID
Franklin, KY
02.2015 - 05.2017
  • Streamlined inventory management system, resulting in a 10% reduction in waste and a 5% increase in profitability
  • Created and maintained positive relationships with customers, resulting in a 15% increase in repeat business and a increase in referral sales
  • Managed and evaluated workflow and productivity, making changes where necessary

Education

Associate of Applied Science - Computer Information Technology

01.2023

Associate of Science - Business Administration, Digital Marketing, Business Communication, Information Technology

Western Kentucky University | Gordon Ford College of Business Bowling Green, Community & Technical College
Bowling Green, Kentucky
01.2017

Skills

  • IT service management
  • Network Administration
  • Quality Assurance
  • Application support
  • Operating systems
  • Customer Support
  • Hardware Installation
  • Microsoft Office and Outlook proficiency

Certification

CompTIA A+ Certification, Microsoft Office 365 Proficiency, IC3 Digital Literacy Certification

Languages

  • English, Bosnian, Serbian, Croatian

    • Additional Information

    Sigma Nu Fraternity Philanthropy Chair

    • Coordinated event 'Walk A Mile In Her Shoes' event to raise awareness for Rape, Sexual Assault & Gender Violence
    • Raised over $2,000 for St. Jude Children’s Research Hospital

    References

    References available upon request.

    Timeline

    IT Specialist

    Magnum Computer Services
    03.2023 - Current

    Quality Specialist

    Franklin Precision Industry
    03.2022 - 02.2023

    Quality Assurance Specialist

    Greif
    10.2017 - 08.2021

    Shift Supervisor

    RITE-AID
    02.2015 - 05.2017

    Associate of Applied Science - Computer Information Technology

    Associate of Science - Business Administration, Digital Marketing, Business Communication, Information Technology

    Western Kentucky University | Gordon Ford College of Business Bowling Green, Community & Technical College

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