Valencia Ledbetter
Converge
Junction City,KS
1
Certification
13
years of professional experience
Detail-oriented IT Specialist with a strong background in troubleshooting, service support, and information security. Proven ability to diagnose issues and implement effective solutions in fast-paced environments.
Work History
IT Specialist
9 Months- Provided remote technical support to employees and customers
- Troubleshot computer hardware, software, and connectivity issues
- Installed, configured, and maintained computers and software
- Assisted users with account access, passwords, and technical issues
- Diagnosed problems and provided effective solutions
- Supported Windows systems, applications, printers, and other peripherals
- Documented technical issues, troubleshooting steps, and resolutions
- Followed cybersecurity and information-security procedures
- Prioritized and managed multiple support requests
- Communicated clearly and professionally with users and team members
- Worked independently while meeting service and support requirements
IT Specialist
3 Years 6 Months- Provided technical support for computers, networks, hardware, software, and peripheral devices
- Installed, configured, maintained, and troubleshot computer systems and IT equipment
- Diagnosed and resolved hardware, software, connectivity, and user-access issues
- Assisted users with technical problems and provided clear step-by-step guidance
- Performed system maintenance, updates, troubleshooting, and equipment configuration
- Supported network connectivity and communications systems in accordance with Army procedures
- Maintained accurate records of equipment, technical issues, and maintenance activities
- Followed cybersecurity, information assurance, and data-protection procedures
- Protected sensitive information and maintained proper access controls
- Worked effectively under pressure and in team-based environments
- Followed technical procedures, security requirements, and organizational policies
Security Officer
4 Months- Monitored property, facilities, and surrounding areas to maintain a safe and secure environment
- Conducted routine patrols and security checks
- Monitored surveillance cameras and reported suspicious activity
- Controlled access to buildings and restricted areas
- Responded to incidents, alarms, and security concerns
- Documented incidents and completed detailed security reports
- Enforced company security policies and procedures
- Communicated professionally with employees, customers, and the public
- De-escalated conflicts and handled difficult situations calmly
- Identified safety hazards and reported concerns to management
- Maintained a professional presence while working independently
Lead Night Stocker
1 Year 5 Months- Led and coordinated overnight stocking activities to ensure shelves were fully stocked and organized
- Unloaded deliveries and efficiently moved merchandise throughout the store
- Stocked, rotated, and organized products according to store standards
- Checked product dates and removed expired or damaged merchandise
- Assisted and trained team members on stocking procedures and store standards
- Maintained clean and safe aisles, backroom, and work areas
- Operated pallet jacks and other equipment safely
- Worked independently with minimal supervision during overnight shifts
- Helped prepare the store for opening and ensured a clean, organized sales floor
Cashier
1 Year 10 Months- Operated cash registers and POS systems accurately
- Processed cash, credit, and debit transactions
- Provided friendly and professional customer service
- Bagged groceries and handled merchandise carefully
- Maintained a clean, organized, and safe checkout area
- Handled returns and exchanges according to store policies
- Followed company safety, security, and loss-prevention procedures
- Worked flexible day and night shifts, including weekends
Pizza Maker
2 Years 1 Month- Prepared pizzas and other food products according to company recipes and quality standards.
- Took customer orders, processed payments, and provided friendly customer service.
- Prepared ingredients, maintained food-preparation areas, and followed food-safety and sanitation procedures.
- Operated kitchen equipment safely and kept work areas clean and organized.
- Restocked ingredients and supplies and assisted with opening and closing duties.
- Worked as part of a team to ensure accurate and timely customer orders.
Education
High School Diploma
Skills
Service support
Software installation
IT service management
Needs assessment
Technical reporting
Application installations
Network administration
Technical issue analysis
Application support
Technical documentation
IT risk management
System upgrades
Software implementation
Troubleshooting
Information security
IT documentation
IT & Technical Support
Computer Troubleshooting
Cybersecurity
Network Troubleshooting
Team Leadership
Security & Surveillance
Inventory Management
Customer Service
Problem Solving
Communication
Accomplishments
- Army Achievement Medal (AAM)
- Army Good Conduct Medal (AGCM)
- National Defense Service Medal (NDSM)
- Army Service Ribbon (ASR)
Certification
Comptia security+
Timeline
IT Specialist
Converge
12.2024 - 09.2025Read More
IT Specialist
Army
01.2020 - 07.2023Read More
Security Officer
Puget Sound Security
09.2019 - 01.2020Read More
Lead Night Stocker
Safeway
10.2017 - 03.2019Read More
Cashier
Randall's Grocery Store
12.2014 - 10.2016Read More
Pizza Maker
Papa Murphy's
11.2012 - 12.2014Read More
Lincoln High School
High School Diploma
Read More