Mirza Puzic
Sarajevo
Summary
Product and operations leader with extensive experience designing and optimizing complex systems, workflows, and internal platforms in fast-paced global environments. Experienced in translating business and operational needs into scalable processes, automation solutions, and platform improvements. Proven ability to collaborate cross-functionally with engineering, operations, and leadership teams to improve efficiency, deliver product initiatives, and support enterprise-scale platforms.
Overview
16
16
years of professional experience
5
5
Certifications
1
1
Language
Work History
Developer Screening Team Lead
Toptal
05.2022 - Current
- Lead operational and product improvement initiatives for the developer screening infrastructure supporting Toptal’s global talent platform.
- Partner with product, engineering, and operations stakeholders to improve internal systems used to manage the end-to-end talent screening lifecycle.
- Translate operational needs and user feedback into structured requirements and workflow improvements for internal tools and processes.
- Design and implement workflow automation and system improvements across tools such as Jira and Airtable.
- Analyze operational metrics to identify bottlenecks and define process or platform improvements.
- Lead cross-functional initiatives to improve scalability of screening operations.
- Support rollout and adoption of new internal tools through documentation and enablement.
- Manage and mentor a distributed team executing technical screening workflows at scale.
- Product Impact:
- Streamlined developer screening workflows through automation initiatives.
- Contributed to design and rollout of internal workflow management tools.
- Introduced data-driven monitoring of screening performance metrics.
- Collaborated with internal product teams to improve platform usability.
Project Manager
UNDP
10.2019 - 05.2022
- Managed complex development programs and coordinated cross-functional teams of consultants and experts while overseeing program delivery, budgets, and stakeholder alignment.
Project Advisor
International Organization for Migration
04.2018 - 10.2019
- Coordinated implementation of migration and reintegration programs and supported project design and stakeholder coordination.
Associate Child Protection Officer
UNICEF
05.2014 - 04.2018
- Implemented national child protection programs and supported justice system improvements for children.
Project Consultant
Ministry for Human Rights and Refugees
01.2010 - 01.2014
- Coordinated national social protection initiatives and led survey implementation and reporting.
Education
Diploma of Science - Criminal Justice, Criminology and Security Studies
University of Sarajevo
Skills
Product & Platform Development: Product requirements, workflow automation, agile product development, platform improvement
Technical & Analytical: Data analysis, systems thinking, process architecture, operational analytics
Tools: Jira, Airtable, Figma, Miro, Google Workspace, advanced Google Sheets, MS Office
Certification
Introduction to Software Product Management
Timeline
Developer Screening Team Lead
Toptal
05.2022 - Current
Project Manager
UNDP
10.2019 - 05.2022
Project Advisor
International Organization for Migration
04.2018 - 10.2019
Associate Child Protection Officer
UNICEF
05.2014 - 04.2018
Project Consultant
Ministry for Human Rights and Refugees
01.2010 - 01.2014
Diploma of Science - Criminal Justice, Criminology and Security Studies
University of Sarajevo