Mirza Vranovic
Bachelor Of Information Technology
Sarajevo
Summary
Analytical and adaptable professional with cross-functional experience in SAP systems, data analysis, and operational processes. Proven ability to optimize workflows, enhance system functionalities, and support data-driven decisions. Known for precision, strong communication, and a customer-centric mindset developed through work in IT and banking operations.
Overview
4
4
years of professional experience
Work History
Junior Operations Analyst
Trio
01.2025 - Current
- Collect and analyze energy data from suppliers, data collectors, and internal systems.
- Review and validate energy invoices, resolving discrepancies directly with suppliers.
- Prepare payment batches and client-facing reports to support forecasting and budgeting.
- Assist clients in identifying cost savings and recharging opportunities through data analysis.
- Respond to client and stakeholder inquiries via email and phone in a professional manner.
- Collaborate across teams to ensure timely, accurate service delivery and data reporting.
SAP QA Engineer
BH Telecom D.d.
09.2023 - 09.2024
- Enhanced SAP HR module with new organizational units and onboarding processes.
- Developed a custom InfoType to streamline HR operations.
- Built a dynamic dashboard in IBM Cognos Analytics for real-time HR insights.
- Applied ABAP programming to support and extend SAP functionalities.
Mortgage Document Custodial Review Representative
Flagstar Bank
04.2021 - 11.2022
- Handled mortgage loan documentation for Fannie Mae and Freddie Mac compliance.
- Processed paid-in-full files and responded to collateral documentation requests.
- Interpreted loan reports to identify and resolve discrepancies.
Education
Bachelor in Information Technology - Information Technology
American University in Bosnia And Herzegovina
Sarajevo, Bosnia And Herzegovina 04.2001 -
High School Diploma -
Troy Athens High School
Troy, Michigan 04.2001 -
Skills
- Experience in SAP systems and ABAP coding
- Cognos Analytics expertise
- Advanced Excel proficiency
- Proficient in HTML and CSS
- Data Analysis & Reporting
- File & Document Management
- Problem-Solving & Critical Thinking
- Detail-oriented approach
- Customer Service Excellence
- Proactive and adaptable
Timeline
Junior Operations Analyst
Trio
01.2025 - Current
SAP QA Engineer
BH Telecom D.d.
09.2023 - 09.2024
Mortgage Document Custodial Review Representative
Flagstar Bank
04.2021 - 11.2022
Bachelor in Information Technology - Information Technology
American University in Bosnia And Herzegovina
04.2001 -
High School Diploma -
Troy Athens High School
04.2001 -
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