Mirzeli Hernandez
The Hilton Hawaiian Village Waikiki Beach Resort
Honolulu
2
Languages
16
years of professional experience
Results-driven Housekeeping Manager with expertise in building cohesive teams and enhancing operational efficiency. Focused on maintaining high standards of cleanliness and service while addressing employee and guest needs. Delivers effective solutions that foster collaboration and elevate guest experiences.
Work History
Housekeeping Manager
2 Years 1 Month- Monitored and assessed cleanliness levels in guest rooms and communal areas, ensuring adherence to high quality standards.
- Managed housekeeping team to uphold quality standards and streamline operational processes.
- Facilitated open dialogue among employees at all levels to promote a culture of teamwork within housekeeping department.
- Maintained high standards of cleanliness and organization in all hotel areas to enhance overall guest experience.
- Enhanced cleanliness standards through diligent inspections and timely corrective measures.
- Supervised housekeeping staff, ensuring adherence to quality standards and efficient workflow processes.
Assistant Store Manager
1 Year- Resolved customer complaints at check-out, enhancing customer satisfaction. Monitoring and maintaining inventory levels, ordering inventory, ensuring products are properly stocked. Trained team to address customer concerns and provide effective solutions, improving service quality. Driving the store’s daily sales goals to meet and exceed expectations. Ensured enjoyable and seamless shopping experiences for customers, fostering loyalty.
Letter Carrier
4 Years- Delivered mail and packages efficiently across assigned routes, ensuring timely service. Load mail and unload, move bulk mail. Answered customer inquiries on pricing, packaging, and stationery, enhancing customer satisfaction. Assisted staff during high-volume holiday periods.
Toddler Teacher
5 Years- Created a nurturing environment for young toddlers and implemented the KinderCare curriculum to foster their social, physical, cognitive, and verbal development. Built strong relationships with families and actively engaged children through play-based learning.
- Developed engaging lesson plans that fostered cognitive and social development in toddlers.
- Implemented daily routines that enhanced children's emotional well-being and independence.
- Collaborated with parents to assess individual child progress and address developmental needs.
- Fostered a nurturing environment promoting emotional development and self-expression among toddlers.
Education
Bachelor of Science - Business Administration
Skills
Quality control
Attention to detail
Customer service
Interdepartmental collaboration
Work prioritization
Effective communication
Diversity training
Cross-department collaboration
Poised under pressure
Friendly
courteous
& service oriented
Interests
Blogging
Reading
Traveling
Exploring new cultures
Musical Theater
Great food
Meeting New People
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Housekeeping Manager
The Hilton Hawaiian Village Waikiki Beach Resort
07.2024 - CurrentRead More
Assistant Store Manager
CocoNene
01.2023 - 01.2024Read More
Letter Carrier
USPS
01.2016 - 01.2020Read More
Toddler Teacher
KinderCare Learning Center
01.2011 - 01.2016Read More
Fisher College
Bachelor of Science from Business Administration
Read More