Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Certification
Timeline
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Misa Lloyd

Franklin,OH

Summary

Dynamic and results-oriented professional with extensive experience across healthcare and customer service sectors. Excelled in medication dispensing and operations management. Proven leader in staff training and customer service excellence, leveraging problem-solving skills to drive improvements and mentor teams for peak performance.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Registered Pharmacy Technician

Jungle Jim’s Pharmacy
Fairfield, OH
08.2024 - Current
  • Preparing and distributing patient medications.
  • Monitoring and managing compounded medication inventory.
  • Packaging and labeling patient prescriptions.
  • Input prescription orders into computer system accurately and efficiently
  • Receiving written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.

Ophthalmic Technician

Cincinnati Eye Institute
Middletown, OH
08.2023 - 12.2023
  • Provide patient education, take medical histories, and assist with patient procedures
  • Perform preliminary exams, such as visual acuity, color vision, and depth perception tests
  • Use specialized equipment and tools to perform tests and procedures
  • Administering medications and topical treatments

FOH Food & Beverage Shift Manager

Miami Valley Gaming & Racing
Lebanon, OH
05.2022 - 03.2023
  • Oversaw a team of over 30 members simultaneously
  • Conducted interviews, onboarded new hires, and provided training
  • Managed efficient functioning of multiple outlets simultaneously
  • Worked in close collaboration with team members to ensure customers received high-quality service.

Accounts Receivable Clerk

Rumpke Corporate HQ
Cincinnati, OH
07.2021 - 03.2022
  • Handled mail intake and digitized checks for system processing
  • Identified suitable accounts for applying payments through thorough research
  • Verified batch quality to maintain clear check images

Customer Service Lead Trainer

Rumpke Waste & Recycling
Cincinnati, OH
09.2019 - 07.2021
  • Handled an average of 100-150+ inbound calls daily.
  • Addressed client concerns, managing logistics for drivers and supervisors.
  • Conducted training sessions for new hires, covering all essential tasks and procedures
  • Identified opportunities for process improvements within the customer service department.
  • Resolved ongoing concerns effectively by taking escalated calls
  • Provided one-on-one coaching sessions with employees who needed additional support in meeting goals related to providing excellent customer service.

Education

Real Estate - Real Estate Salesperson

Hondros College of Real Estate
West Chester, OH
06-2024

High School Diploma -

Electronic Classroom of Tomorrow (ECOT)
Remote
06-2013

Skills

  • Medication storage & dispensing
  • Pharmacy operations & HIPAA compliance
  • Labeling accuracy
  • Pharmaceutical calculations
  • Call center experience
  • Quality assurance
  • Customer service excellence
  • Payment processing
  • Labor management
  • Recruitment
  • Problem-solving and decision-making
  • Attention to detail
  • Operations management
  • New hire & staff training
  • Coaching and mentoring
  • Shift scheduling

References

Available Upon Request

Volunteer Experience

  • Young Lives (non-profit), Childcare Coordinator, 1 Year
  • Bridgewater Church, Childcare - Nursery, 1 Year
  • Tails of Hope Animal Rescue, Dog Foster, 6 Months
  • Tails of Hope Animal Rescue, PetFinder Management, 3 Months

Certification

  • Registered Pharmacy Technician License
  • Pharmacy Technician Trainee License

Timeline

Registered Pharmacy Technician

Jungle Jim’s Pharmacy
08.2024 - Current

Ophthalmic Technician

Cincinnati Eye Institute
08.2023 - 12.2023

FOH Food & Beverage Shift Manager

Miami Valley Gaming & Racing
05.2022 - 03.2023

Accounts Receivable Clerk

Rumpke Corporate HQ
07.2021 - 03.2022

Customer Service Lead Trainer

Rumpke Waste & Recycling
09.2019 - 07.2021

Real Estate - Real Estate Salesperson

Hondros College of Real Estate

High School Diploma -

Electronic Classroom of Tomorrow (ECOT)

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Misa Lloyd